Signup Notification Not working

Discussion in 'Optigold ISP' started by Mia, Nov 3, 2004.

0
  1. #1
    Hello, we used to get a sign up notification email when a new user signed up via our web based sign up system in OG. Now we no longer do. Any ideas what is causing this problem or how we can fix it?

    Thanx..
     
    Mia, Nov 3, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Did anything change since you stopped getting it (an Optigold upgrade for example)?
     
    digitalpoint, Nov 3, 2004 IP
  3. Mia

    Mia R.I.P. STEVE JOBS

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    #3
    I really do not think so. Reason being, we have not had to upgrade in a while. Last upgrade we did was OG 3.3.4
     
    Mia, Nov 3, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    If you look on the web server, in the SMTP Mail Log file (in FileMaker Java Extensions) is anything being logged there?
     
    digitalpoint, Nov 3, 2004 IP
  5. Mia

    Mia R.I.P. STEVE JOBS

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    #5
    It does not say much of anything.. Nothing useful anyway.. No denies, etc.. I do not even see anything being sent.. I think something broke when the web server was last updated and am looking in that as the cause.

    Thanx.
     
    Mia, Nov 4, 2004 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    The file it's logging anything at all? Is it totally blank, or?
     
    digitalpoint, Nov 4, 2004 IP
  7. Mia

    Mia R.I.P. STEVE JOBS

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    #7
    Nah, there's stuff in it.. ie., sent/delivered mail, etc..
     
    Mia, Nov 4, 2004 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    Anything recent though? And anything logged for the signups?
     
    digitalpoint, Nov 4, 2004 IP
  9. Mia

    Mia R.I.P. STEVE JOBS

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    #9
    On the dialup end? Yes.. Just the hosting stuff seems to not work.

    We are using the Optiskin end for the dialup, ie., their nice little web GUI signup, and for the hosting end, we are still relying on our own custom made signup setup..
     
    Mia, Nov 5, 2004 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    Can you try it with the Optigold Web files?
     
    digitalpoint, Nov 5, 2004 IP
  11. Mia

    Mia R.I.P. STEVE JOBS

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    #11
    UPDATE: I have fixed this by just redoing every one of my signup forms.. I have been redoing them all anyway, so whatever problem I had has been fixed.
     
    Mia, Nov 10, 2004 IP