I hate this Believe it or not the only refund requests I get (of 100 sales per week) are from Americans "gee, I thought 29.95 meant $29.95 and not £29.95" - even though it either goes thru paypal or worldpay so you know exactly what price you pay "your stuff is useless and I can get better online for free" None from UK buyers I politely tell them to go away If they complain thru paypal they normally click the wrong button and dont stand a chance !
I might have given him back some $, but he threatenend me in the process of asking for refund which pretty much killed it
This should also be a lesson... Get your sales T's & C's up to spec so you can simply refer to that with one link avoiding a lot of crap.
Ever i tried many times and people tried with me. They never give money that or the other way. They can even hold your account for 6 month but then they give the money out. If you told him thats it! He can get some one for like 10 $ to install it for him easy.
Actually, he can't do anything with Paypal about it, because it is digital goods. Also, he might even be scamming you, because he has the files and wants his money back.