This is soooo frustrating, same here December 15th my first PIN was generated, after 4 weeks I generated the second pin. It has almost been 4 weks for the second and nothing.. 8 weeks for the first PIN. I live overseas and receive all mail through APO - Army Postal Service. No problems with other mail. Its the same as if we would live in US. This worries me.. and the most frustrating thing is support does not answer my emails.