Sessions management in SupportSuite

Discussion in 'Programming' started by danielmr44, Jul 2, 2008.

  1. #1
    Hello, I wanna know about the management of the sessions in SupportSuite.

    I have seen that the swift database stores the following fields in swsessions:

    sessionid, ipaddress, lastactivity, useragent, isloggedin, sessiontype, typeid, dateline, status, captcha, iswinapp.

    But what I really want to know is how can I get the staffid numbers for the staffs that might be logged in to SupportSuite. I need it for reporting who is using at some determinated moment.

    I've seen that ipaddress field might be a helpful field to achieve my goal, but at the same time, it isn't the solution because the IP of an agent could change in a moment. So, what I really need is to know the id of the staffs logged in.

    Thanks for your answers.
     
    danielmr44, Jul 2, 2008 IP
  2. it career

    it career Notable Member

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    You can use userid used to login to your system as well.
     
    it career, Jul 3, 2008 IP