Okay, so I bought a dedicated server from serverpronto becasue they seemed so cheap...but I guess the price reflected the package I got. When I signed up I was told it would be 24 hours for my account to be active...so 24 hours when my account was not active, I opened up a support ticket saying my account was not active. One day after, I received a reply (yes, a whole day), saying they were sorry, and it should be processed soon. Anyway, the following evening my account was finally active, which in total took 3 days. So, I follow the instructions on my email to log into the contol panel, and it said username and password not accepted! So, again, I opened up a support ticket, and told them my problem. For the second time, I had to wait a whole day for my reply, when they explained that there was a problem with the username and password I had assigned, and they had reset it. No appology or anything from them. Wow, 4 days later and I was able to login to my account. It was quite complex, first time using webmin so I was just getting to know my way around. About 20 minutes of configuring a few settings on it, it came up as page not displayed. Anyway, tried it the next day, on different browsers, PC's, etc, and still came up as page not displayed. So, I went to file another support ticket. But...in the process, I was then told I had used up my allocated 2 support tickets per month, but had the option of buying more support tickets! Well, I was fuming. After paying the $103 for the first month and the setup costs, I felt I was being taken for a ride. So, time to cancel my account. Looked at the terms and conditons, and for me to cancel my account, I had to print of a cancellation form, fill it out, photocopy the front and back of my debit card, photocopy my passport, and mail it to them! All of this, just to cancel my account. But, once the account was cancelled, this was not over. They claim it takes 30 days to cancel an account, in which time the following months payment WILL be processed to your card. So, in total, I would have paid $133 for a dedicated server, that was nothing but dedicated. Anyway, if you have read this far, I hope you can see that I am slightly annoyed, and the best advice I can offer you, is DO NOT USE SERVERPRONTO. They are the most unreliable, money guzzling hosting company I have ever met. Shame I hadn't read up all of the other bad reviews about them before I bought my account.
Tell me about it, what are they trying to do, prove their customer service is as shocking as it really is?? And as for the cancellation process, don't get me started. Like the way they take 30 days to cancel the payment, just so they can squeeze another months payment out of you. Oh well, I have signed up with a debit card, so if I clear my account, they won't be withdrawing any more funds