My website with Servedome went down earlier on today and I have just gotten an email which appears to be from them however I think it looks quite fake. Either way my site has gone along with every other site they host, I don't have a recent back up and will have to start from scratch if I can not retrieve my files. The main Servedome site is also at fault with no access to the client area link as it gives a critical error "database not found". Does anyone else have the same problem or any information to shed some light onto the situation, I really want to retrieve my site if possible as it contains hundreds of hours of work.
Hacked? Sounds like they just up and went out of business. Did you read reviews on them before going with them? They weren't good.
Yes ofc, emails have been sent however the customer service has always been extremely slow. They wernt so bad for a while, I had a rather large discount, that and the fact my site is hard to host it the reason I was with them however I was going to move it, I don't think any hosting company would just switch off like that and do one over on all their customers, I also think that the language used in the email was rather amateurish and doesn't appear to be the same that SD would usually send.
Interesting. This would be at least the 2nd time they were hacked, according to other posts I found. Shouldn't be happening.
Agreed, crappy service, looks like I'll be finding a new host and starting my site again from scratch.. fun fun