Send Mail to Hotmail I get Mail delivery failed Returned

Discussion in 'Site & Server Administration' started by hsp, Aug 18, 2016.

  1. #1
    The problem I am experiencing is that when a mail being send to Hotmail I get "Mail delivery failed". It doesn't matter what Hotmail email address I am sending to, the result remains the same. Sending to Gmail or official e-mail addresses form no issues.

    I discovered this problem when my girlfriend received a booking through the contact form. Upon she wanted to reply via "squirrelmail" it failed. I tested this out on my other website hosted on my same VPS server and also there I was able to replicate the same problem.

    I checked if my server has been blacklisted, however my server is clean.

    Return-Path: <>
    Delivered-To: info@*****.com
    Received: from vps1.******.com
         by vps1.*****.com (Dovecot) with LMTP id Gj4MCQj8pVdwXgAAO/oQ6Q
         for <info@******.com>; Sat, 06 Aug 2016 17:02:32 +0200
    Return-path: <>
    Received: from mail by vps1.******.com with local (Exim 4.87)
         id 1bW37Q-0003rq-2y
         for info@******.com; Sat, 06 Aug 2016 17:02:32 +0200
    X-Failed-Recipients: ****@hotmail.com
    Auto-Submitted: auto-replied
    From: Mail Delivery System <Mailer-Daemon@vps1.******.com>
    To: info@******.com
    Content-Type: multipart/report; report-type=delivery-status; boundary=1470495752-eximdsn-1376884720
    MIME-Version: 1.0
    Subject: Mail delivery failed: returning message to sender
    Message-Id: <E1bW37Q-0003rq-2y@vps1.*****.com>
    Date: Sat, 06 Aug 2016 17:02:32 +0200
    Code (markup):
    I am stuck, I hope someone has the golden solution.

    Thanks in advance.
     
    Last edited: Aug 18, 2016
    hsp, Aug 18, 2016 IP
  2. hsp

    hsp Member

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    #2
    Additional information. It's about the error code "550 SC-001"

    Based on the code 550 SC-001, its Mail rejected by Outlook.com for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation. If you are not an email/network admin please contact your Email/Internet Service Provider for help.

    But my server is in good standing??
     
    hsp, Aug 18, 2016 IP
  3. nuffsaid

    nuffsaid Member

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    #3
    Do you have things like SPF and DKIM enabled for your sending domains ?

    If your IP has a poor sending reputation Microsoft has a nasty habit of blocking emails from those so you might have to try and improve or look for a 3rd party to send emails from like sendgrid (can be intergrated into most servers with exim)
     
    nuffsaid, Aug 22, 2016 IP
  4. hsp

    hsp Member

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    #4
    Thank you for the tip. No, they are not enabled.
    What do they exactly do?

    I will look at it tonight.
     
    hsp, Aug 22, 2016 IP
  5. hsp

    hsp Member

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    #5
    @nuffsaid This solved the problem, https://help.directadmin.com/item.php?id=569
     
    Last edited: Aug 31, 2016
    hsp, Aug 30, 2016 IP