Greetings enwisened ones We have been running a marketing company (predominately search engine marketing, but have also run offline campaigns when requested). We have recently looked into charging commission only for clients (especially ones selling high-ticket products), simply because we get results and generate business for companies that they previously had not been getting. We also have enough flat fee clients that are ongoing to sustain us while we set new campaigns up for commission agreements. I know some agencies use this method as well, so I guess my questions are for anyone that has either run this model themselves, or used an agency that has worked on commission only (plus media costs). First of all, what agreements did you have for tracking leads to sales - we prefer to mainly deal with bricks and mortar business for a number of reasons, but this means that the sales process for these businesses often involved taking leads coming in from the web and following up over the phone etc before closing a sale. Similarly, what options are there for tracking phone calls from the site, we have been looking at setting up separate voip lines that only get advertised on the web site that we're promoting, so we can track calls an even follow up with some sort of audit process if necessary. Any thoughts or advice would be greatly appreciated Cheers, Dan