Hi, I am having a major problem which has gone on for years now. I sell quite a lot of ebooks a week and after payment set up to direct people to the download page. Now this is no problem for 80% of people, but for some reason that I cannot figure out, 20% don't get directed and then email me asking where the book is and some putting in for instant refunds thinking they have been ripped off. It is not a country thing as it can happen anywhere, could it be a browser issue? Or can anyone give me any idea as to what it is and how I can fis it, even if it means using another program, just totally baffled with it and it's causing me so many problems. Thanks
I usually find with problems like these is that the customer shuts the browser or goes elsewhere before they have been redirected.
Try giving PayPal a call and talk with their technical support. I've always had helpful people on the other end. It's possible there have been other calls in the past regarding the same issue. They could have the answer. Good luck~
I was always under the impression it was impossibe to call someone at paypal and speak to a human. If it is people clicking off early then it's unfixable, but it seems it is too many for this to be the answer. I may have to look into some sort of program that makes it more reliable