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Seller not responding, should I file a dispute?

Discussion in 'Payment Processing' started by gabae, Oct 20, 2009.

  1. #1
    Hi, so I'm new at this ebay thing.
    I bought an item from a seller at Ebay. She has 99% positive rating, and I saw she had a daily positive feedback from her buyers who is satisfied with delivery, communication, etc.

    I completed my payment through paypal (e-check) on 12 October, and she received payment on 16 October. But during that time, I have sent emails asking her about shipping, tracking, etc. She didn't reply me, so I thought that maybe after my payment was cleared she would reply me.
    So after 16 october I sent few more emails asking her this and that (product, shipping, tracking,etc). But I still receive no response.
    I am a little worried right now, and I noticed that she has 1 or 2 buyers complaining about never receiving their items but other than that the feedbacks was all great and positive.
    Should I file a dispute through paypal right away? Or should I wait 14 days?
    This seller is located in South Korea, and I'm in US. And she did post on her webpage that for international shipping, it will take about 4-14 business days.

    But I have repeatedly send emails and receive no response. I sent messages through ebay, send emails through paypal, and nada.

    So help me out guys, what should I do now? Should I file a dispute today?
    SEMrush
     
    gabae, Oct 20, 2009 IP
    SEMrush
  2. jestep

    jestep Prominent Member Premium Member

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    #2
    What are the delivery terms? 16th was Friday, so it wouldn't be uncommon to ship on Monday. I would hold off until 22nd or 23rd before filing a claim. If there's 99% feedback and nothing really alarming on the recent transactions, there's probably an explanation for it. If you get concerned, file the claim. You don't have to escalate it to a dispute from the start. A claim usually gets somebody's attention.
     
    jestep, Oct 20, 2009 IP
    Feizar likes this.
  3. gabae

    gabae Peon

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    #3
    On her webpage she said that standard intl shipping would take about 4-14 days. It's just that she never reply to any of my emails, and I'm asking nicely about it not rude or anything.

    A claim? is that on paypal or ebay?

    Thanks for the reply btw :)
     
    gabae, Oct 20, 2009 IP
  4. iamjandermile

    iamjandermile Peon

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    #4
    I saw try and contact her and Wait another day, after that point I saw do it.
     
    iamjandermile, Oct 20, 2009 IP
  5. nowimhere

    nowimhere Active Member

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    #5
    File a dispute or just send item back.

    He will have to refund you.
     
    nowimhere, Oct 20, 2009 IP
  6. jestep

    jestep Prominent Member Premium Member

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    #6
    It's through Paypal. You can file a claim first, and then the seller has time to respond. If they don't or you don't like the answer you can escalate it to a dispute which will get you your money back.
     
    jestep, Oct 20, 2009 IP
  7. ryan-isra

    ryan-isra Active Member

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    #7
    Yeah, open a dispute and probably she will get back to you sooner.
    I guess the seller is using dropshipping, while she hasn't get info from dropshipping provider, she won't reply your e-mail. If in case she's on holiday, you can close the dispute later.
     
    ryan-isra, Oct 20, 2009 IP