Here is a letter I sent to Sedo few days ago and still no respond , please suggest me what can I do, my English very poor and I feel used and helpless. Subject: Lack of service At 15.10.07 I ordered and paid for appraisal for my domain name: **** that because I had a potential buyer at that time. In Sedo it says "The assessment via e-mail within seven business days." I though it ok to wait 7 days and my potential buyer agreed too. BUT I've never got this appraisal results till today (25.10.07) up to 10 days after my first order. My potential buyer said me that he can't wait anymore so he left the deal and now I left bald from all sides. I don't understand why my 30$ and I get that disrespect. Therefore I demand; 1. Refund my paypal account with the full amount of the appraisal service price - 30$. 2. Pay me compensations for the anguish and the damages you have caused me. Else I get my demands I'll consider legal processes very seriously. Code (markup): **** = my domain name
Seven business days (you don't count weekends or Holidays) would mean you received the assessment on the 8th business day - assuming you didn't send it after business hours on 10/15. If you did, they delivered it on the 7th business day and you have no claim to a refund. I don't know if they will refund you the $30, but I guarantee you they aren't even going to consider any additional compensation. I find it hard to believe that you had a serious buyer who wouldn't wait an additional 24 hours to purchase the site. In any event, this isn't an "illegal" issue. If SEDO doesn't refund you the $30, you could try a paypal chargeback if you have proof of the 8 days and not 7 - otherwise, forget about suing them. It would cost you thousands of dollars and be a complete waste of time.
1) 10 days is not 10 business days. Business days are only M-F (8am-5pm). So, figure out if it indeed was that much. 2) Watching a ton of court tv and small claims court tv myself, you will never get suffering/anguish damages awarded to you. 3) Threating to sue someone if they do not give you money can be considered extortion/blackmail from you and they can sue you because of it. So, for that reason. If your going to sue them, do not say "Give me this or I will sue". I would just request a refund, state your reasons, and if they do not then take them to small claims court (fee's for small calms is around $50 - $100) without bring it up to them. Small claims court is great for anything below $3000 value. 4) I would not post the email you sent to them to the forum. I would private message it to people and/or just ask general questions, because if it is found and the things your saying is proven untrue you could be sued for slander against the company. So, tell you all of this. I suggest you ask for the refund. If they do not refund you it. Then take them to small claims court and/or just do not use them again. .
Move on. Don't expect anything from them as this is a service/intangible item. The only thing you could do is start a legal process against them which would cost more than $30 or never use them again.
If you paid via paypal then speak to paypal (in your local language) and complain to high heaven about sedo....but in a proper manner. First of all though you should visit a couple of web sites that show you how to write a complaint becasue when you complain, it has to be done properly if you expect results. Like this one... http://www.infoplease.com/ipa/A0002121.html Complaining is an art form and when done properly can yield good results.
Thank you all , I still didn't get my service from them and 7-8 business days are over for sure. I'll try to contact Sedo again, I don't want to deal with paypal. My English is very poor and it's very hard for me to express myself. About the 'small claims court' , I not live in usa or europe , can I still sue them in court in my country ?
Forget about suing them. It looks like their TOS says you agreed to a maximum of $100 in liability. Since you don't live here, you would need to hire an attorney and they would probably charge you a retainer of several thousand dollars to start. Try to get your $30 back and move on.
Devils Advocate... why didn't you pre-appraise your domain a month or so ago so that you could show proof of value immediately? I assume you had no interest in selling until the "come-by-chance" occurred. So the potential buyer just happened to have interest on impulse, and you just happened to have interest on impulse as well ...and now you act based on that impulse... but just 1 hour after the impulse is over people get "cold feet" and change their mind... sorry but since you were not prepared to sell by not having the appraisal completed in advance of a buyer you cause the buyer to move on -- you could have just took an educated guess on current domain merits - so don't you think you cause the sale to not go forward - NOT SEDO... you could have sold it immediately - why didn't you? Try selling real estate (a resident or commercial property)... would you wait for a buyer to show interest before you'd have your property appraised... it's the same thing.
!!!! UPDATE !!!! Hello Everyone ! First I wanna say thanks for all those who take part in this thread. Sedo finally respond to my complaints only after I had sent a dispute via Paypal. after 2 days I got the appraisal to my email with little apology , but I was upset , so I asked for refund and they agreed, than I asked for compensation so they gave me free category showcase - 10$ value . Bottom line: Sedo doesn't cares about her customers as it should be, Sedo respond to me only after Paypal's intervention, the compensation is very tiny compared to the damage that caused.
HI Domains10, I also park my domains at SEDO and have some decent volumes from my sites. I recently sent an email about some domain keyword and never receieved a response. I resent the email today and am waiting to hear back. Sedo is not the best in replying..I recommend Namedrive. Questiosn answered in 1-2 days.
I'm at a loss for what damage occurred? Surely if you had intended to sell the domain you would have an in preappraised so the buyer didn't need to wait a single hour... that short-sightedness damaged your chances of selling the domain... You got a free appraisal and a free category showcase -and you can still sell the domain - immedaitely on impulse.