Sales processed, but cutomer gets no sale found link

Discussion in 'ClickBank' started by floodrod, Feb 20, 2008.

  1. #1
    As a vendor, I already had a few of these cases.

    A customer makes a purchase, and the charge goes through. The customer gets the clickbank receipt with the link to the product, but when the customer follows the link, the clickbank page says something like "there is no record of this sale" even though the payment went through and the receipt shows up in analytic reports.

    Thank god it only happened 2 times sofar and I was able to save the sales, but this little error can be devastating if it happens often.

    Have any other vendors had this? Could it be related to the paypal outages?

    Thanks
     
    floodrod, Feb 20, 2008 IP
  2. nadavs

    nadavs Active Member

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    #2
    Ask ClickBank about it. Quickly. (unless you want refunds...)
    nadavs
     
    nadavs, Feb 20, 2008 IP
  3. WilsonA

    WilsonA Active Member

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    #3
    it has happened to me before, but it was because the customer

    got a refund so the link no longer worked but I think your case

    is different
     
    WilsonA, Feb 20, 2008 IP