sales increase

Discussion in 'General Marketing' started by magroot, Apr 26, 2007.

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  1. #1
    Hi to all,
    we have a small business - selling some php scripts, and in april we noticed, that our total incomes increased by 30% :eek: . Actually we did nothing, just improved customer care and customer support.
    So i have a question to all of you. Is good castomer care and support a really great thing for increasing sales? or is it a simple periodical raise? i'm asking cause 30% PLUS to our month incomes is a great add ), but anyway i need to know the reason.
    Thanks
     
    magroot, Apr 26, 2007 IP
  2. ruby

    ruby Well-Known Member

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    #2
    Good customer service and post sales support is very important to the long term of any business. If you provide a customer with outstanding service they are more likely to tell others about you... word of mouth is the most powerful marketing tool
     
    ruby, Apr 26, 2007 IP
  3. Finding Tom

    Finding Tom Peon

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    #3
    Always look after your customers - nothing is more important in business that trust and reliability
     
    Finding Tom, Apr 26, 2007 IP
  4. tradeya

    tradeya Notable Member

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    #4
    yes i agree. good custome service will result in customer satisfaction. This will give you lots of benefits
    - return customer - coz they satisfied with your product and service so they will come back again
    - free advertising - they will tell others about your good service and product so you will get more customers
    - brand recognition - your service will be known better, people will rememebr from your service and what satisfaction they got.
     
    tradeya, Apr 26, 2007 IP
  5. JF-Panther

    JF-Panther Peon

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    #5
    Magroot,

    I agree with everyone here. There is a really good book I suggest you read if you haven't already called Raving Fans that emphasize Tom, Ruby and Tradeya's points to a T. Its a quick read. The author is Ken Blanchard. IMO he is one of the best business authors out there.:D
     
    JF-Panther, Apr 26, 2007 IP
  6. WM7

    WM7 Peon

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    #6
    It’s true, customer care can raise your sale, and it’s the mouth of word publicity!Let me explain you how, if you are satisfied with any service provider you tell your friends so eventually your service providers business increases.
    And let me add, to retain customer is a good sign in long run.
     
    WM7, Apr 26, 2007 IP
  7. JF-Panther

    JF-Panther Peon

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    #7
    If your customers are happy they will probably recommend you when someone else needs you, However, if you didn't take good care of them, they are much more likely to tell others about their negative experience.

    In short. Treat your customers like the gold mine they are.:D
     
    JF-Panther, Apr 26, 2007 IP
  8. James12513

    James12513 Well-Known Member

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    #8
    Thats true, take for example web hosting, if you have one bad experiance with a web host post it on a forum, the chances are that people won't go to that web host.
     
    James12513, Apr 26, 2007 IP