Could somebody please advise me on following matter? What are rights of company in following situation? US corporation (a company) has a 7 day return and refund policy, customers have to get RMA number before returning anything. Company sold a sportswear to customer via its web site on November 15 and its dropship partner shipped the item and it was delivered to customer on 12/3. Customer contacted the company only almost a month after the delivery on January 2 saying that she just opened the package, and she was not satisfied with it and would like to return it for refund. So after so much time since the sale the drop ship partner would not accept the return and customer was informed about that, but she shipped the item anyway to address of distribution center. Of course they did not receive anything. She was also about to open the dispute case with PayPal or with her Visa card. I read a lot of different stories about PayPal over here. What are chances of company to win the dispute? And how should company employees behave in communications with that customers in order not to harm the company? The issue is that customer contacted company very late by return policy and by common sense, it was longer than a month. Can customers actually demand a refund even after terms of refund policy? I have heard stories that often get money back via their Credit Card company and seller would have a charge back, but I also hear that customers legally obliged since they agreed with refund policy before the purchase. Thank you
I don't think that you company will be in trouble. How hi can prove that he open this package month after? Furthermore, if it is company R&R policy and if this policy is similar to US policy - this is another chance to win this dispute.
My question was really prompted by the number of messages here and on another forums that PayPal almost always takes side of buyer and posts charge back to seller. I just wonder if it is really the case.