I had recently a few months ago purchased hosting from redwindd hosting at www.rewinddclients.net or www.rewindd.net and it has been the absolute worst experience I have ever had when it comes to hosting and I have had quite a few over the past 10 years. This company is very unprofessional and beyond that my site was down approximately 10-15 times in the short few months I was a customer. I had 4 sites on there 3 where not even used but for email hosting and thats all and the 4th was hosting my simple php page for an online game guild website and had maybe 50 users a month traffic with WHM reporting bandwidth usage of 0.1 mb / month just the other day they suspended this site and when I contacted them about it they told me that this site was using too many resources and that I had to pay an additional $7.50 to reactivate the site. Now this site is so small and so localized traffic from our online gaming guild that I knew this was complete crap so I asked them for proof I said all the logs I see on whm contradict that statement and they refused to give me the logs and prove it. Needless to say I had to pay them the $7.50 just to get the site reactivated so I could take a cpbackup to get the site elsewhere. So yes horrible experience but what can ya do. Here is the Actual ticket from them where they ACTUALLY threatened to sue me if I made this post expressing my opinnion on their service. So Here it is and I guess I will be getting sued soon. Support Ticket: Michael Asaf Client 18/03/2010 20:04 why would my account be suspended there is no way I use high CPU usage i have one site that has any frequented visitors and its maybe 50 a day at most? ---------------------------- IP Address: 24.209.103.203 Stephen K Staff 18/03/2010 20:09 Hi Your account was registering the load of 8 what do you use this site for, Also I have received info that bewebhosting.com is using a unlicensed copy of WHMCS. Regards, Stephen K Rewindd Administration Head Technician & Security Management Michael Asaf Client 18/03/2010 20:21 the only site that is actually used is theavatarsguild.com and it is only used four an online game guild bewebhosting has a trial copy on it but i dont use it Michael Asaf Client 19/03/2010 00:02 so? whats the deal Like i said the only real traffic i have is on theavatarsguild.com and its not alot so i dont know how its possible to use the load 0f 8 could you show me a log? so i can figure out wahts doing it? also i need it reactivated. we are in need of that website. Stephen K Staff 19/03/2010 05:18 Hi I have used trial copies of WHMCS (And using one on a site at the minute) and they still show as licensed. If you can't prove its registered please take this as 24 hours notice to remove it. As for the site, it did cause high CPU usage, It is the clients responsibility to make sure sites keep within our TOS. there is a $7.50 fee to reactivate the site and then you will have 48 hours to resolve the high CPU usage. Regards, Stephen K Rewindd Administration Head Technician & Security Management Michael Asaf Client 19/03/2010 11:12 So you cant provide me with logs to prove the high usage? and you want me to pay? this does seem a bit shady. But I guess it is what it is where do I pay this fee too? Date: Fri, 19 Mar 2010 05:18:13 -0400 To: From: Subject: [Ticket ID: 740393] Suspended? Hi I have used trial copies of WHMCS (And using one on a site at the minute) and they still show as licensed. If you can't prove its registered please take this as 24 hours notice to remove it. As for the site, it did cause high CPU usage, It is the clients responsibility to make sure sites keep within our TOS. there is a $7.50 fee to reactivate the site and then you will have 48 hours to resolve the high CPU usage. Regards, Stephen K Rewindd Administration Head Technician & Security Management ---------------------------------------------- Ticket ID: #740393 Subject: Suspended? Status: Answered Ticket URL: http://www.rewinddclients.net/billing/viewticket.php?tid=740393&c=k1Hv8V6b ---------------------------------------------- Michael Asaf Client 19/03/2010 15:55 Can you maybe create an invoice for that? I would really like to get the site unsuspended it has been down for a while now? Adam D Staff 19/03/2010 18:04 Hi What are the URL's? Regards, Adam D Rewindd Administration Michael Asaf Client 19/03/2010 18:41 http://www.theavatarsguild.com Date: Fri, 19 Mar 2010 18:04:36 -0400 To: From: Subject: [Ticket ID: 740393] Suspended? Hi What are the URL's? Regards, Adam D Rewindd Administration ---------------------------------------------- Ticket ID: #740393 Subject: Suspended? Status: Answered Ticket URL: http://www.rewinddclients.net/billing/viewticket.php?tid=740393&c=k1Hv8V6b ---------------------------------------------- Stephen K Staff 19/03/2010 20:55 Hi If you wish me to raise an invoice to unsuspend then I can do so. You can keep track of the Usage of your sites via WHM Regards, Stephen K Rewindd Administration Head Technician & Security Management Michael Asaf Client 19/03/2010 21:18 UMM I looked at the usage for that site its 0. so thats bs that doesnt tell me crap. Michael Asaf Client 19/03/2010 21:20 payment has been made please reactivate the site. Stephen K Staff 19/03/2010 21:28 Hi Where have you made payment to, and there is no need to take that tone in the first reply. Provide me with the details of the transaction and I will look into it. Regards, Stephen K Rewindd Administration Head Technician & Security Management Michael Asaf Client 19/03/2010 21:41 Web Accept Payment Sent (Unique Transaction ID #759595883X9449459) Michael Asaf Client 20/03/2010 11:44 Hello? This has been paid for nearly 24 hours now? Stephen K Staff 20/03/2010 21:05 Unsuspended Regards, Stephen K Rewindd Administration Head Technician & Security Management Michael Asaf Client 21/03/2010 02:18 Ok now that i have all my sites backed up and removed I can tell you how I really feel. You guys are a JOKE. Worst service I have ever had. I have been with you only a few months and my sites have been down well over a dozen times. Sites were slow most of the time and your support and service is to laugh for. Then you suspend my site for 2 frigin days over some BS. My site that has less than 100mb traffic a month was utilizing too many resources. That is complete and total bullcrap. Its a scam thats what it was a scam for you to STEAL $7.50 from me. Well I tell you right now I WILL NOT LET THIS GO. I will be spamming Digital Point as well as all the other web hosting forums I know of the horrible and rediculous service and scam that you all put me through. P.S. You can take this ticket as my official cancellation of service. Stephen K Staff 21/03/2010 07:29 Hi As of this point you have been terminated. Your client account closed and you banned from our service for abuse against staff. If you choose to defame us we shall take legal action. Regards, Stephen K Rewindd Administration Head Technician & Security Management Michael Asaf Client 21/03/2010 14:18 You take legal action, I am talking with my attorney on monday about a lawsuit against you for scamming me. Stephen K Staff 21/03/2010 14:21 Hi We haven't scammed you, We sent you the ammendments to the ToS what we have done is perfectly legal under UK law. I suggest you ask your "attourney" about defamation of character and what punishment it can carry, as I will be seeking damages against you. Regards. Stephen K Rewindd Administration Head Technician & Security Management Michael Asaf Client 21/03/2010 15:33 Sure go ahead I will be posting all of this so keep digging your hole deeper. I was your customer and I have the right to express how I felt on your service and It was not good. You can not sue for that so dont try to scare me im not retarded. I have an opinion and a legal right to express such opinion. Stephen K Staff 21/03/2010 18:21 Hi Incorrect, You can have an opinion but when it defames my personal character or the one of a UK business which is incorrect then you are liable for prosecution under UK law. If you reply, only my solicitor will reply and we have taken notes aswell. I do not wish for you to reply, please have a good day any future replies from you will be simply ignored. Regards, Stephen K Rewindd Administration Head Technician & Security Management Michael Asaf Client 21/03/2010 19:33 Yea but it is true theres a difference here. Stephen K Staff 21/03/2010 20:21 Michael It is not, You are no longer a client and have no need to contact us, so please cease and desist Regards, Stephen K Rewindd Administration Head Technician & Security Management
very interesting read, I will be sure NEVER to go with them, please read reviews before choosing your hosting company ;D
Your opinion - such as the review of a service - is not subjective to defamation. On top of this, their reluctance to prove the truth is not rendering your claims as false. Lastly, most courts now recognize that online bulletin boards, blogs, and other social media websites are highly dependent on user opinion.
Back in the time before I had my own servers for my business , I was using rewindd.net for reselling.They taught me a lesson.Never buy from oversellers , scammers or so called businessmen.These guys were suspending users' sites like having fun.How can a 3 GB/month BW consuming forum crash whole server ? Either their servers suck or they are lying.In most cases rewindd is lying , and they have no proof for their suspension. They also have so many down times.Sometimes short,sometimes long.But it is not good.Only thing they do good is replying support tickets.At least they are fast at that...I guess rewindd.net has been sold to another guy recently..I m still on their mailing list and here is what I got 14th March 2010
I'm not sure how this goes, but as far as I have read, Stephen K might be afraid as well since he'd rather stopped his communication rather than solving this issue, he might be afraid of what Michael had brought him to the courts?
It seems like they're slowly trying to phase into another domain, and company name. I don't see why anyone would delete their nameservers and force a replacement. Even if someone did buy the company, surely they would leave the domain (and its nameservers) as is.
I had exactly the same issues with Rewindd.net / spotlesshost.com. Huge downtime - and small sites suspended for "high CPU usage" I even had an account without a single page on it suspended for the same reason. (how can an empty website produce high CPU loads?) Rewindd/Spotless would not/could not provide me proof that even one site was producing high loads (no issue with the host I have them on now - strange hey?) Nothing showing up to reflect this in my stats/cpanel/whm either ? All in all in the few short months I have been with them I have experienced more downtime than with any host I have ever used and been suspended several times for high CPU when In my whole time hosting (6 years) I have never been suspended with any other host! I have run the same sites pre and post Rewindd/spotless with no issue what so ever with other hosts I stuck it out and tried to work with them (all new companies have hiccups) but in the end I have to protect my own reputation - I never got around to bringing clients over - if they can't keep my sites up I couldn't risk it! This is my second bad experience now with small hosts (server wow shut down almost as soon as I paid them) I guess I'm sticking to the big hosts from now on. A great hosting price is no good if the company sucks.
I'm interested in hearing their side of things. I'm suspending judgment until I see an official reply from Rewindd. Let's hope they can clear some of this up
You are hosting illegal copy of WHMCS and THAT IS AGAINST THE LAW! WHY CAN'T ANYONE SEE THAT?? And you say it's trial copies. Trial copies DO APPEAR as licensed. Don't bullshit your host by telling them you have trial. You obviously have NULLED license if it's being reported by whmcs as NOT AUTHORIZED
Hey guys, My name is Dean and I am one of the co-owners of Spotless Host, we are aware that there have been issues with previous owners and rewindd, we just want everyone to know that my business has nothering to do with rewindd and that we are working on resolving the issues that our customers are having, the problem that we have at the moment is we took over the server that rewindd had and did not realise what state it was in. But it is not all doom and gloom! we are in the process of getting a new server in another data center, we have other servers there and we know that it is 100% reliable, unfortunately this does mean a slight bit more down time but I am sure our customers will understand that we are improving the service and will have everything to a satisfactory state within the next few days. If you have any issues or want to drop me a line then just send a quick reply here, on my email dean@spotlesshost.com or open a support ticket www.clients.spotlesshost.com Cheers Dean
Deanuk, how can you prove it? Your domain is registered only on march 11, 2010 after all the problems that rewindd is experiencing
Hi, Well I am not sure on how I can prove this? I know that the previous owner is a chap called David, he resided in Canada, I am not willing to discuss what was paid for the business as that is sensitive, but I am willing to prove it in anyway possible. Cheers Dean
I don't know if this counts as proof but we did send out an email explaining who we are and what our intentions are, as part of that email we gave David the opportunity to place a message in for his customers, here it is: > "I have spent much time over the past year or so building up Rewindd which I acquired in June 2009, we have had a great support team consisting ofStephen, Adam, Alex, and myself. I myself, and especially my fantastic team have worked very hard to provide you with the best experience possible Unfortunately I have found myself without the required time and finances to continue with this project, I have built Rewindd from the ground up and put much heart and soul into it but I now feel it is appropriate that I move on to new projects, but this is not the end for you. Stephen and Dean will be taking over control of the Rewindd server, I have known him for over a year now, he has worked with many hosting companies and knows much more about running servers than I ever will. There will be no server move but all your billing and issues will continue through spotlesshost.com, the Rewindd site will cease to exist as a shared hosting site, I want you all to know that it has been a pleasure hosting you, and you are being left in very good hands." I hope this proof for you, I can understand people's impressions and I want you to know that we are working hard to change service that rewindd customers are used too and replace that with something so much better, we are starting with reliability and customer service, hopefully some customers have already started to notice a difference.
I am sorry but it is still hard to believe to a company which registered at 11th March 2010.Looks like rewindd (David) could not take care of the server(s) , overselled in every possible way he can.Rewindd.net was selling reseller accounts for lower than 7$ year. !!!!( yes,year,not month ! ) Is this how you put your heart to a business ? Selling reseller hosting for 7$/year and filling in the server with hundreds of users ? I am sorry but explanation and goodbye e mail can not make me believe things will change.For me spotless will always be child of rewindd.net .Things will not change that much in my opinion. And suspending many users (even with those consuming less than 1 GB BW ! ) before closing down the business is something unethical.If the servers are overloaded, it is your responsibility to provide people with hosting.Suspending their sites without proof of any high CPU usage is totally disgusting,and looks like new guy of Spotlesshost and old guy of Rewindd.net, Stephen is a part of that.If that guy is still business , it is also a proof that things wont change a lot.Unless Stephen can provide proofs for every suspended domain of high CPU usage. Please take no offense , but companies like rewindd.net are making the market much worse for smaller hosts.They are betraying the trust of people,pushing them to giant hosting providers.
Hi there Rosen, You will not believe the mess that David has left the servers in they are over sold and are having a ton of down time, that is why within the next few days we will be moving to a new server, I know that this is a pain for our customer but we need to provide a better service and we cannot do this with the current plans that people are on, you know that there are 55 different packages that people are on from when rewindd.net were in charge? we are now in the process of changing these in to 6 different packages, it is causing one hell of a problem with the server. I totally understand on how you feel about rewindd, and I understand how you feel about Spotless Host, I may not like it but it is one of those things we have to get on with and prove everyone wrong with, as for the suspending accounts over CPU issue I am hoping that you are not counting spotless Host in that issue, that is something rewindd did and and something that spotless wouldn't unless it is directly affrecting other accounts on the server, we will not suspend ANY account unless we absolutly have to, Rewindd have over sold the server and unfortunately it is down to my self and Stephen to pick up the pieces. The first step is a new server, this is our main priority we want to be able to provide a great and reliable service and unfortunately we have to move servers for that to happen, the data centre the server is currently located is not up to scratch and is causing havok with domain names and people trying access certain web sites. After this it is all about customer service, we will be looking deeply in to how we can provide a fast and reliable service that is not only friendly, helpful and kowledgeable, but goes beyond the call of duty and provides customers with a lasting satisfaction in the service that they are recieving. I am not going to sit here and lie to you guys and say that everything is perfect because it isn't yes it is a new guy from Spotless and old guy from rewindd but Stephen never had a say at rewindd, he did what he was told and what was in the rules, luckily those rules are now torn up, Spotless is nothing like rewindd we are a professional company who are trying to turn things round for the better, and we will.
Maybe I'm a soft touch but after PM'ing with Dean I'm willing to give him a chance to fix the mess that's been made of my relationship with rewindd. Nothing has been fixed as yet but promises have been made and all I can do at this stage is wait and see if they are met. I will keep everyone updated as to the outcome of my situation and I hope everyone who has spoken out about the issues they faced will do the same. Dean you have some hard work ahead of you to regain our trust, a lot of us have taken a financial and reputation loss due to the unfair treatment provided by rewindd, but the openness of your communication is a good sign and I am hopeful this mess can be fixed. I'm also looking forward to dealing with Stephen now he has a free reign, as to be honest he was less than good to deal with under the old management - hopefully with the new management comes a new attitude. By the way Dean - I have updated you on my suspended domain via PM and look forward to you resolving the situation for me.
Same thread exists here:- http://www.webhostingtalk.com/showthread.php?t=935848 As far as this qoute goes, you guys are wasting your time, the time it takes to get lawyers working for you it would cost you more money than you hosting business is worth, Give Up Why do people try and scare people with their solicitors, I am not sure of any hosting company that has a solicitor at hand, but please be my guest Seems this webhost has never heard of "automation", might be wise to invest in such a system to keep disgruntled and impatient people from abusing you more. Yikes what a post between client and host!