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Review of my hosting experience with Hostlatch

Discussion in 'Web Hosting' started by Aatma, Nov 22, 2009.

  1. #1
    I bought one of their vps packages a few months ago. I did not know anyhting about vps so ran into trouble trying to set up vps so asked for help. Pat came the reply that "why i bought vps if I am clueless....LOL " it is unmanaged and we dont offer support.
    Fine
    Hired somebody to do it and got it going.
    Within a week site became offline. Opened up a ticket. Was told to empty disk space. I had only used up 2 Gb out of some 25 so asked them how can that be. No help was provided. Found out that one of the folder was getting full of temp files so needed clearing every 4/5 days. Bravo. (Never had or has that problem with any other web host)
    The server started going down 2-3 times every week. Opened up support ticket. Was told rudely to check at their notice board...they cant bother to inform users.
    Then finally their server went out completly for 4 days. Was informed that they are trying to move it to a better platform. On 5th day was told that migration is complete. Site was still offline. Asked them why and was told that I need to update DNS myself...they can't be bothered.
    Got sick and tired of their disgusting attitude and decided to migrate the site elsewhere. Do not have a single problem with other host in past 6 weeks.
    I have worked with several web hosts in past 11 years.....hostlatch is most terrible webhost I have come across and this guy Adam of Hostlatch is the rudest person in the web hosting that I have had the misfortune to work with.
    SEMrush
    PS Once i posted in one of his threads that server is offline too often...why it can to be fixed. Was told in support ticket that they will not support me till I remove the offensive posting.
     
    Aatma, Nov 22, 2009 IP
    SEMrush
  2. Steve-Servers

    Steve-Servers Peon

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    #2
    Information is usefull.
    Maybe you can provide their website here.
    So its clear to all...
     
    Steve-Servers, Nov 22, 2009 IP
  3. sejophph

    sejophph Peon

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    #3
    they should say it in a nice and helpful way no like that ... :( too bad
     
    sejophph, Nov 22, 2009 IP
  4. upsee

    upsee Peon

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    #4
    Before i got my dedicated server, i was host by Hostlatch ( alias: Offshoregod )

    The support was horrible, and also one day i wake up and i saw that my website, all my files have been deleted!! I have open a ticket to ask them what happened, they told me that they have been hacked and that they are unable to restore the files :mad:

    And the best, on their website before, it was noted that a daily backup is done :confused:

    Anyway, i don't recommended hostlatch ( alias : offshoregod to nobody )
     
    upsee, Nov 22, 2009 IP
  5. ishan

    ishan Prominent Member

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    #5
    This is obvious if they are an unmanaged provider.

    It depends on how big the tmp directory is. This issue won't happen on shared hosting, but it will happen whenever you have your own OS.

    what was the downtime due to ? Did you receive any compensation for it ?

    Well, if they were moving away from HyperVM , that is a good thing. But it should not take 4-5 days & there was no reason to change IP unless they changed the server.

    Can you tell us who is your new host ? This will help all DP members :)

    Also, this is not correct forum to post reviews, you should post them here -
    http://forums.digitalpoint.com/forumdisplay.php?f=122
    http://www.webhostingtalk.com/forumdisplay.php?f=103


    Ishan
     
    ishan, Nov 22, 2009 IP
  6. IndoNetwork

    IndoNetwork Peon

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    #6
    thanks for information.... i will be careful from hostlatch...
     
    IndoNetwork, Nov 23, 2009 IP
  7. Asako

    Asako Peon

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    #7
    If you are using Kloxo go to Domains Defaults > tick on Remove Process Logs > Update

    You need to remove the log files inside /home/admin/__processed_stats as this is the log file for you awstat of which you dont need this files at all.
     
    Asako, Nov 24, 2009 IP
  8. TeamEvox

    TeamEvox Peon

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    #8
    Thanks, this is useful, was going to buy from them.
     
    TeamEvox, Nov 24, 2009 IP
  9. lightstarm2k

    lightstarm2k Well-Known Member

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    #9
    I have bad experience with them both shared and VPS
     
    lightstarm2k, Nov 26, 2009 IP
  10. chip2

    chip2 Peon

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    #10
    Thanks for your review
     
    chip2, Nov 28, 2009 IP