hello I had a host who bought and installed ssl from geotrust on my site we quit the host and moved to another one but the previous one does not answer our request to send us the ssl key so I emailed getrust for assistence and this was their answer: as he said I went to https://products.geotrust.com/orders/orderinformation/authentication.do and in the fields I entered: Fully qualified domain name or common name: www.musicall.co.il Email address: musicall@netvision.net.il Image number: (i entered the numberin the square) this is the email of the owner of musicall.co.il I recieve an error: # Cannot validate the information you submitted. p.s. the dns is still pointing to the old host so you can still see the installed ssl.