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reports via web

Discussion in 'Optigold ISP' started by nhelms, Jun 30, 2005.

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  1. #1
    report via web not working all i get is pic box with red x
     
    nhelms, Jun 30, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    What specific report are you running?
     
    digitalpoint, Jun 30, 2005 IP
  3. nhelms

    nhelms Peon

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    #3
    does the same thing for all reports
     
    nhelms, Jun 30, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Are you logged in as your web server "employee" on the web server machine?
     
    digitalpoint, Jul 1, 2005 IP
  5. nhelms

    nhelms Peon

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    #5
    yes..........................................
     
    nhelms, Jul 5, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    What operating system are you running on your web server?
     
    digitalpoint, Jul 5, 2005 IP
  7. nhelms

    nhelms Peon

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    #7
    when i try to run a report from the webpage i only a box with a red x in it. is there a file i should recover to fix this error?
     
    nhelms, Mar 15, 2006 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    What's type of machine is your web server running? (operating system)

    Also, are you logged in *as* your web server "employee" on FileMaker Unlimited?
     
    digitalpoint, Mar 15, 2006 IP
  9. nhelms

    nhelms Peon

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    #9
    2000 server loged in as "signup"
     
    nhelms, Mar 15, 2006 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    Can you zip up your Web Security .fp5 files (3 of them) and send them to ?
     
    digitalpoint, Mar 15, 2006 IP
  11. nhelms

    nhelms Peon

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    #11
    files have been sent
     
    nhelms, Mar 15, 2006 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    They look okay. Can you confirm that the "Export_.fp5" file is open on the FileMaker Unlimited machine?

    Also, do you have a print driver installed on that machine? If so, can you make sure it's selected (under My Stuff -> System Info -> Print Setup) on that machine?
     
    digitalpoint, Mar 15, 2006 IP
  13. nhelms

    nhelms Peon

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    #13
    yes file is open
     
    nhelms, Mar 15, 2006 IP
  14. digitalpoint

    digitalpoint Overlord of no one Staff

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    #14
    And print driver/printer?
     
    digitalpoint, Mar 15, 2006 IP
  15. nhelms

    nhelms Peon

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    #15
    yes printer is setup
     
    nhelms, Mar 15, 2006 IP
  16. digitalpoint

    digitalpoint Overlord of no one Staff

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    #16
    Not really sure to be honest. Do you have a different machine you could try it from to see if it's something specific to that machine? You may also want to replace your Export_.fp5 file with a clean one from a fresh install (there's nothing in there you could loose or anything).
     
    digitalpoint, Mar 15, 2006 IP
  17. nhelms

    nhelms Peon

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    #17
    should i try to recover the file?
     
    nhelms, Mar 15, 2006 IP
  18. digitalpoint

    digitalpoint Overlord of no one Staff

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    #18
    You could try... probably better to just go with a clean one though.
     
    digitalpoint, Mar 15, 2006 IP
  19. nhelms

    nhelms Peon

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    #19
    so do i uninstall first or just install over the exisiting files and will i loose any customer records?
     
    nhelms, Mar 16, 2006 IP
  20. nhelms

    nhelms Peon

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    #20
    what is the best way to upgrade to 3.3.8? which files should i backup and how?
     
    nhelms, Mar 16, 2006 IP
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