Remove account

Discussion in 'Optigold ISP' started by Mark, Jul 21, 2005.

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  1. #1
    What is the proper way to delete or remove an account? I have cancelled various accounts but they still show up when I run invoices even if there is no balance and I have to manually delete them all before doing the credit card run.
     
    Mark, Jul 21, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    What's the status on the account set to? It should be Canceled if it's a canceled account.
     
    digitalpoint, Jul 22, 2005 IP
  3. Mark

    Mark Guest

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    #3
    Yes, the accounts say cancelled but they still show up everytime I generate invoices.
     
    Mark, Jul 23, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Check your invoicing preferences... specifically the Invoice Canceled Accounts setting.
     
    digitalpoint, Jul 24, 2005 IP