If a website says satisfaction is guaranteed, but mentions nothing about refund, and if the person is not satisfied with the result they got, does that mean they can get a refund for it?
Did they refuse your refund, or have you not ask yet? Anybody who refuses to refund is asking for trouble IMHO...
If they get to many chargebacks on their merchant account, the provider will close it - it doesn't take very many to get a provider nervous... Just so we know, what did you buy and what was wrong with it? You might save someone else here the same hassle...
I bought a spyware software for $35, but it didn't remove the main 5 adware I wanted to remove. So I ask for my money back. Does paypal do the same thing too If the person gets to many chargebacks?
If you paid via paypal or stormpay, put in a claim. But most of those scammers that sell you spyware removers won't give you your money back.
Yep, start a 'Paypal Complaint Process'. If he gets too many of them, they will close his account while they "investigate" him (they'll just ask him to fax in some details), but it takes weeks and he can't use the account while they're doing it. Also, don't buy antispyware. Google "microsoft anti spyware", they have probably the best anti spyware software I've ever used, and it's 100% free and only takes a few minutes to download and install on a decent connection.
Ethically, Id say that a refund should be provided when it says "Satisfaction Guaranteed", Its just what people assume. However, legally Id say that since there is no mention of a refund policy they wouldnt have to.
Like in the offline world, stores do not have to refund anything purchased. But they do, to keep you as a customer. Satisfaction Guaranteed can mean many things, not just a refund or even a refund. As someone pointed out, NEVER buy so called spyware programs. Most are no good, most are over priced, most are scams.
Im not sure where the topic starter is from but In Australia , the law is (written directly out of the book): "What is the law on Refunds? Under the Fair Trading Act, refunds apply equally to sale, discount and clearance items and you must not mislead customers about their refund rights. This is why displaying "NO REFUND" signs are illegal and Change of Mind policies should be worded not to mislead customers about tehir refund rights" When do I have to give a refund? You are REQUIRED to give a refund if the goods: - are faulty (even when the fault only becomes obvious after reasonable use) - are unfit for their purpose - which means they wont do what the customer reasonably expected them to - dont match the description or sample you gave - came with an extra promise about refunds" Hope this helps.
I have worked for a few months as a tehnical support operator for a company selling various small software products. I was tought to say - for a couple of products - that 100% satisfaction guaranteed means that the software is guaranteed to work 100 % according to specs and that the help support team will try its best to satisfy the buyer. There were NO refunds mentioned on the site therefore no refunds offered to buyers. Another trick was an open-source program branded to look like it was written by the company.They DID mentioned everywhere on the page that it was an open source software and they charged 10$ for "help support/live assistance". Sold about 20-30 licenses each week, got about 1-2 help calls a week.
Here's some examples : xhttp://www.password-studio.com/unlock/ ( guarantee trick ) xhttp://www.web-site-downloader.com/entire/ ( the open source one)