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Random billing cycle additions

Discussion in 'Optigold ISP' started by dhardison, Jun 24, 2005.

0
  1. #1
    We've been experiencing an issue where people are being charged additional items on their bill that we cannot seem to "turn off". And the quantity listed is odd, also. For example, a sample invoice:

    Basic Internet(Monthly/Email or CC) 16.95 1 16.95
    Basic Internet(Monthly/Email or CC) for customer(March 2005) 16.95 5.9 100.01
    Basic Internet(Monthly/Email or CC) for customer(April 2005) 16.95 5.9 100.01
    Basic Internet(Monthly/Email or CC) for customer(May 2005) 16.95 5.9 100.01

    This is random. We can't pinpoint any correlation between the customers this is happening to. The quantity is random also. This invoice shows 5.9 quantity, while another shows 2.3. The only thing that sticks out is the month listed in parentheses (March 2005). Could it be due to time usage? Is there a "setting" of some sort that we need to check?

    Thanks,
    Douglas Hardison
     
    dhardison, Jun 24, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Go to Maintenance & Preferences -> Clean Up -> Null Line Items

    Delete the ones it finds.

    That might be caused from someone doing a god-level delete without doing the clean up.
     
    digitalpoint, Jun 27, 2005 IP
  3. dhardison

    dhardison Guest

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    #3
    Can the report that comes up give a name to who the null line items belong?
    Right now, the only fields populated are 'Product' and 'Amount'. We're scared to delete these items if we don't know who they belong to.
     
    dhardison, Jun 28, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    They don't belong to anyone (that's why they are null). They belonged to the customer(s) that were deleted with a god-level delete.
     
    digitalpoint, Jun 28, 2005 IP