quillhost.com The site is no one?

Discussion in 'Web Hosting' started by binnan, Jul 7, 2009.

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  1. #1
    Complete the refund
     
    binnan, Jul 7, 2009 IP
  2. DomainCo.US

    DomainCo.US Well-Known Member

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    #2
    I didn't get you're question, are you saying they are down and not responding to your ticket?
     
    DomainCo.US, Jul 7, 2009 IP
  3. HostingProvider

    HostingProvider Active Member

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    #3
    They provide no support. I had an VPS with them for about 5 months and it was hung for almost 2 months.
    As I was provided no HyperVM login, I could not restart it and it took them 90 days to create my an HyperVM login.

    Needless to say, I created a backup and shut the VPS down as soon as I received the login. And I didn't renew it.
     
    HostingProvider, Jul 7, 2009 IP
  4. binnan

    binnan Peon

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    #4
    Yesterday, I helped a friend buy, they did not respond to my tickets, I request a refund, but did not get back to.
     
    binnan, Jul 7, 2009 IP
  5. binnan

    binnan Peon

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    #5
    binnan, Jul 7, 2009 IP
  6. binnan

    binnan Peon

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    #6
    Department Date Subject Status Urgency
    Billing 07/07/2009 18:32 Hello! I ask for a refund. Closed Medium


    He closed my ticket
     
    binnan, Jul 7, 2009 IP
  7. PhotonVPS-Jim

    PhotonVPS-Jim Active Member

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    #7
    Doesn't look to good. If they're still not replying I would initiate a chargeback.
     
    PhotonVPS-Jim, Jul 7, 2009 IP
  8. binnan

    binnan Peon

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    #8


    Send a chargeback through paypal?
     
    binnan, Jul 7, 2009 IP
  9. alex288288

    alex288288 Well-Known Member

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    #9
    hmm
    looks fishy to me
     
    alex288288, Jul 7, 2009 IP
  10. PhotonVPS-Jim

    PhotonVPS-Jim Active Member

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    #10
    If they're not willing to resolve the issue, you have no other choice right?
     
    PhotonVPS-Jim, Jul 7, 2009 IP
  11. shad0wz

    shad0wz Peon

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    #11
    It looks like he got refunded, according to that link.

    Hosts that only respond to tickets after a DigitalPoint thread is made, is very sad.

    shad0wz
     
    shad0wz, Jul 7, 2009 IP
  12. GenghisKhan_Foehammer

    GenghisKhan_Foehammer Banned

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    #12
    yeah but look at their response, that is now way to write back to someone who is asking for a refund. you should ask how you can make it right and keep them. guess they don't care really.
     
    GenghisKhan_Foehammer, Jul 7, 2009 IP
  13. shad0wz

    shad0wz Peon

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    #13
    I think that you can reply to the tickets, scroll down and write something. I typed "123"..

    That's weird..

    shad0wz
     
    shad0wz, Jul 7, 2009 IP
  14. alex288288

    alex288288 Well-Known Member

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    #14
    yea i noticed that myself. tht looks like a bug in WHMCS maybe?
     
    alex288288, Jul 8, 2009 IP
  15. shad0wz

    shad0wz Peon

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    #15
    Or maybe the OP did that, so he could make QuillHost look bad?

    shad0wz
     
    shad0wz, Jul 8, 2009 IP
  16. LH-Danny

    LH-Danny Member

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    #16
    I think someone had a laugh and posted that message from BillingSupport saying f*ck off.

    Surely it shouldn't be like that?
     
    LH-Danny, Jul 8, 2009 IP
  17. gary4gar

    gary4gar Peon

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    #17
    It is a serious security hole which demands urgent attention from host
     
    gary4gar, Jul 8, 2009 IP
  18. shad0wz

    shad0wz Peon

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    #18
    Well our WHMCS system is different. You need to sign in to see the ticket. I think he needs to disable that feature.

    shad0wz
     
    shad0wz, Jul 8, 2009 IP
  19. ~Monty~

    ~Monty~ Active Member

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    #19
    I think he needs an upgrade? :)
     
    ~Monty~, Jul 8, 2009 IP
  20. HostingProvider

    HostingProvider Active Member

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    #20
    The link the OP posted includes a "key" WHMCS uses to check if the visitor is the owner of the ticket (else he wouldn't have been able to enter that URL), and if it's correct it allows him/her to reply. Not a bug, but rather an improvement to allow the client to view/reply to the ticket without logging in.

    The OP should have never disclosed such URL. So it's not a WHMCS bug. :)
     
    HostingProvider, Jul 8, 2009 IP
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