Question Adding Billing item via web

Discussion in 'Optigold ISP' started by john, Oct 18, 2004.

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  1. #1
    Not sure if I'm missing something, but I've setup a new monthly billing item that I want customers to be able to add via the web and have set the option under 'maintainance - web interface setup - Customer can add to billing cycle' to "yes", with the corresponding item selected as 'Products that can be added by the customer" but still do not see any options for adding items when logged into the web account management.

    Any ideas?

    Thanks,

    John
     
    john, Oct 18, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Make sure there are products that can be added based on their cycle. For example, if the customer is monthly, make sure the products you setup that can be added via the web are worth 1 month of service.
     
    digitalpoint, Oct 18, 2004 IP
  3. john

    john Peon

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    #3
    It's an 'Add-on' product so it's NOT worth 1 month of service. I gave it a month credit just for kicks and it still doesn't work.

    Just to clarify, this is for existing customers, not new customers. Say someone wants to add web acceleration for $x per month, they would log in and add that billing item. (there's a potential problem where quarterly customers would add a monthly item, but I think I can deal with that).
     
    john, Oct 18, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Well the ONLY thing that will make the button in the customer web interface appear/disappear is the setting under the customer web interface setup.

    Are you sure it's set to 'Yes'? Also, are you using to stock Web files?
     
    digitalpoint, Oct 18, 2004 IP
  5. john

    john Peon

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    #5
    I'll double check, that is probably the problem, it's the ...results.txt file right?
     
    john, Oct 19, 2004 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Yes, that's correct.
     
    digitalpoint, Oct 19, 2004 IP
  7. john

    john Peon

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    #7
    I seem to have the stock files in there now, and still no option to add items? Anyhthing else I could check?
     
    john, Nov 8, 2004 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    That should be it... what version of Optigold are you using?
     
    digitalpoint, Nov 9, 2004 IP
  9. john

    john Peon

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    #9
    I'm running the latest version.
     
    john, Nov 9, 2004 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    Can you confirm the specific version you are using?
     
    digitalpoint, Nov 9, 2004 IP
  11. john

    john Peon

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    #11
    Sorry, we're running 3.3.5.
     
    john, Nov 9, 2004 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    There is one version that is newer, but I don't think upgrading will help, as there was nothing to do with that changed in it.

    Have you tried recovering your files by chance?
     
    digitalpoint, Nov 9, 2004 IP
  13. john

    john Peon

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    #13
    OK, I figured it out, it apparently needed to have "ALL" listed in the "Product specific to account class" otherwise, I guess no one could access it.
     
    john, Nov 9, 2004 IP