i recently bought a dropped domain via TDNAM i paid the $5 for the domain and $9.99 registration free. i got my receipt for payment and domain but the domain is not showing up in my godaddy account and when i logged into my TDNAM account, its showing up in the "NOT WON" section of my account even though i have paid for it. I have tried contacting support 3 times now and keep getting canned responses saying that it should be in the "Won" section and i can take up to 2 weeks to transfer to my godaddy account. Can anyone shed some light in this situation, its the first time i have used TDNAM to purchase a domain, have i done something wrong or is it a problem with their system?
I've bought ten or so. Only had problems once. It showed won, and I was expecting it to show up in my panel on the day it said, but that day passed and still no domain. I talked to customer service late at night and he couldn't figure out what happened, so he said call back tomorrow. I did that and they took about 5 minutes of looking at it, then he came back on and said that the domain's original owner had showed up late and exercised their right to keep the domain, so I didn't get it, and they refunded all of my money back to my credit card. hope that helps
Thanks for the info, hopefuly if i have not got the domain they will refund it, i think as i am UK based if i have to call them it would probably cost more that what i paid for the domain so hopefully they can sort it out via email.
if the domain owner have used their rights to reregister the domain then no one can do anything... Just contact their email support and then they will refund your money back
If you dont win it you get a refund of the money you spent trying to acquire it. It states this when you go to purchase a domain from TDNAM
Even if you win an auction for a domain and they take your money the original owner still has 10 days to renew it. If he doesn't you get the domain in the 10 days or a refund if he does..