Hey, So I am managing a Q/A community on a mobile portal. Since it is the page of the mobile carrier, we get huge traffic?(2000 questions/day) and so moderation becomes very important. We have guys who are moderating the community from 9 am to 6 pm but that hasn't helped. Problems: 1. Users posting in wrong categories despite several warnings and notification. 2. Users chatting and just chatting. So we get 70% chat and 30% relevant questions. 3. users creating new useless threads since we dont allow users to post more than once in a thread. What I want: Users to post in the appropriate categories and quality content. We have a section where we are writing articles and quality content but the UGC is poor. Any inputs will be appreciated.
It's difficult to monitor. On one hand you want the buzz and the constant discussions to show that the place is alive and working well. On the other hand you also need the right things in the right place. The problem I'm guessing is if you come down too hard on people there is a chance they will leave and slowly the place will die How about when ever anybody joins they automatically get an email from you with a "rules and regulations" document outlining what is and isn't allowed?
You are dead right. Since we allow registration with just the phone number, we dont have their email addresses. To sum up, you meant to say that we have to crack down on the irregulars. We can do that but it is something we are reluctant to. I know we have spend enough time educating them about the interface and the rules but little has helped. the moment moderators get their eyes off, it's business as usual for the users who don't give a **** about our rules. If we start deleting the users, we might end up removing half the users. Since this is not the problem with few users, we are confused on how to go about it.