Hello, We have isolated the issue and i will reply in more detail shortly about what happened. We are waiting on the DC to assign us some more IP addresses, this WILL resolve the problem - stand by, we will not be long at all. I can only appologise for any problems, as most of you know our general uptime is superb and what has happened to cause this network issue is extremely rare indeed. If anyone needs me i am on msn: cameron@tagbridge.net. Cameron, Technical Manager - Tagbridge Limited /Pulse
i am also being forced to pay to them that is why i am trying to sell my vps on Dp they said if i don't pay them for the invoice they will send my info to debt collector & etc
My invoice was dued yesterday but since i can't access their site.. i can't pay it. Hope this problem doesn't happen to me. =S
For obvious reasons we will be lenient with you, we appreciate you informing us. If anyone has any problems please submit a ticket to the billing department once the support system is back online and we will be glad to help resolve your issues.
so will u help me out also ?? wuld i still need 2 pay the invoice ? becuase i submitted cancellation ticket as soon as i could plzz help me out
Yeah I'm glad u here . My site princehosting.net was on there too. I know your vps was very quick and I don't want move to others . Hope this will be recover as soon as possible
Right now I am unable to comment on individual cases, as I don't have access to the support system and I would need access to WHMCS to get the specifics of your case. Once everything is back online I would be happy to help out in any way possible, until then I ask that you reserve judgement on Pulse/Tagbridge
i will surely hold my judgment until that time buddy if possible please let me know as soon as you have access to the WHMCS i would really appreciate it Thanks
No problem, I'll post here once we have access to the support area; at which point I'd appreciate it if you could make a ticket detailing your side of the story (domain details, reason for cancellation, method of cancellation, any communication with Pulse/Tagbridge staff etc anything you feel may be helpful in resolving the issue). Until then thank you for your patience and understanding at this time.
To clear up Billing and Invoice related issues; As long as you follow our standard 7 day notice procedure (basically supply us with 7 days notice to cancel service) then it will be cancelled at the end of your billing cycle and no more payments will be due - mind you, some people cancel 3 days before an invoice is due and we still dont ask for payment for next month - we are really down to earth when it comes to billing. If you are having problems it might be somthing we have just overlooked and if you explain your situation to us then we are always more than happy to review your case. As per standard policy if you put in a termination request you are not liable nor asked for any more payment. In regards to someones post above, don't worry if invoices are due at this moment in time as the billing system can't be accessed. As an additional note you can always contact me on MSN (cameron@tagbridge.net) or Skype (cameron.grindall). I am currently working at resolving the network issues so if my replies are slow please do not be offended, i am not ignoring you guys. I have been online since 6am Friday resolving everything in regards to our network and have only had 5 hours sleep in the past 3 days, i am fully dedicated to resolving this issue and now the problem has been isolated it will be fixed VERY shortly. Thank's. Cameron, Technical Manager - Tagbridge Limited /Pulse
Hello, Issues should now be resolved. We will contact everyone over the next few days in regards to changing IP addresses to a new range we are being assigned to fully ensure issues like this from EVER happening again. An email will be sent out to all clients shortly explaining about the network outage and our website will be available again shortly. Kind regards, Cameron, Technical Manager - Tagbridge Limited /Pulse
Thanks lot for the help Cameron for canceling my invoice since i submitted a ticket just after 1 day of my due date Guys Cameron is a really good person he solved my invoice problem just in 5 mins i would recommend this company to everyone for vps as they are helpful if you communicate with them in a good manner.I just canceled my vps becuase i had no need for it further if needed i will surely look back at Pulseinternet/Tagbridge. Thanks
this is getting beyhond a joke....nearly 12 hours of downtime now and an estimated $100+ in lost revenue. Tagbridge users were given 1 hours notice via email that our sites were going to be down......1 hour is extremley poor ethics. I will be seeking compensation for this one. Before pulse joined with tagbridge i never had a problem....i was well looked after and i considered them to be one of the best hosts around......NOT NOW.