Ok well it started out good; we ordered 2 dedicated servers and 1 web host. Profithost then told me it would take 72 hours to get our order delivered... we waited for 5 days till we got the message – “Sorry but the Game server wasn’t able to handle over 4 GBs of ramâ€, We accepted their apologies and waited yet another 1-2 days, because these guys seemed trustworthy. After this incident, they told us after the 2 days had passed. That it would take yet another 3 days to complete our order. We got sligthly aggrevated but we thought we had nothing to loose. Some more days passed but no sign of any servers. So when we asked them about the current server status, they said we would get them the next day. They told us there had been yet another incident and it would take a while to fix. Since we bought their excuses, we accepted. After about 4 days of waiting. I had enough of their lies and excuses. So I demanded a full refund of my payment. They accepted my demands and told me it would take about 24 hours to refund me. I accepted the refund option and waited 24 hours. After 24 hours had passed, i had not yet recieved my refund. So i asked the Salesmanager of Profithost ( Jacob ) he told me that all of a sudden our servers were ready. And I needed the servers to meet the deadline i had. I recieved the server login details, and logged on. It took me a while to realize i had not been given the right specifications in the server hardware. By the time we recieved the login details it had gone 6 weeks. So I demanded yet another refund request. Jacob said for the inconvinience and and promised to refund me within 24 hours. I demanded for him to refund me rightnow. We had abit of an argue and he promised to refund me within 24 hours. I gave him yet another chance to forfill my request. Next day, the refund wasn’t made, so i PMed Jacob to yell at him for not refunding me, to my surprise he didn’t answer me as many times before. After about 4 hours had passed. Jacob PMed me telling me the servers were ready! However i didn’t want the servers anymore. I was tired of being lied too. So I requested the refund yet another time. Jacob wouldn’t give him. He kept argueing for me to accept the servers. So I gave in and recieved the login details. When logging on the servers I realized i had not been given the specifications i asked for once AGAIN. So I requested a refund. He did not answer my PM. The day after i sent a complaint to moneybookers.com to whom i had paid through. They told me they had blocked Profithost’ account. Jacob PMed me abit later telling me I will get sued and fined a bill of 5000 € . They give out false contact information on their homepage, The phone number does not exist, their support is rude and stuck up. Conclusion: This is a new company on a bloody money rampage. They will give anything to get a hold of your cash and then just diss you. They wont refund you even if you request it. I lost 500 € to these filthy liers / scammers. I suggest not to even consider them as your host at any time. I suggest finding one with Paypal if they’re a small and unknown company, atleast by then you can get your money back in a legit and easy way if they do not deliver them within 45 days. Your truley, Zilas.
wow, that really sucks man. Wont have to go through all that on our servers ha thx to auto account creation
Thats bad man. You could quite easily take this guy to court. By law you HAVE to give a person a refund on anything within 14 days i think. So get your money back!! Oh and i love the "Yes i am going to advertise my hosting in this thread because i can" Approach... Awesome!
Nice post! Thanks alot for the advertising! Have u also added: - You host illegal lineage2 servers, infact, your illegal lineage site is called http://l2vengeance.com - You threatened and called us names every day again. - You talk about misinformation? All information on our website is 100% correct. Fully to double check at the Dutch company registry: http://www.kvk.nl - You spammed our support area and tried to get new customers out of there. - You have not waited for a refund (by moneybookers, refunding policy is ALWAYS before the next payment term) but instead emailed them to block our account. (How to refund?! ) I must add to this that today moneybookers has again activated our account after they have seen the proof we have sent about the fact you are an illegal client. The exact message we received from moneybookers after showing them the proof of your actions: Dear Mr. xxxx, Thank you for your e-mail. We are extremely sorry for the inconveniences you have experienced, and we would like to confirm that your account is now fully operational. Please, accept our apologies for not contacting you in a timely manner in order to clear the case. Best regards, Moneybookers Merchant Services It was very easy for us to find this out about you, since we have opened up your webhosting account first. Now, we know you did not give out your real information to us. (Another infliction of our terms) If you would have given us your real information, you would allready have received your second bill.
Regardless of what he put on the servers if your failed to give him the specs he asked for then that's a problem on your end. Being slow to let him know what's going on is another problem. You had no idea what he was up to before you screwed up his order. Generally people don't care that there's a problem as long as they're quickly notified and a reasonable solution can be offered. Whining that he called you names doesn't excuse you for giving bad customer service. Customers get testy when they're being screwed around with. If you don't like it, correct your service problems on your end. I've gotten mad at companies and customers have gotten mad at me when working various jobs. I still do business with companies that took it and worked with me. I still saw customers that were mad at me for something. All it takes is admitting you screwed up and fixing the problem.
Jacob, if your problem with him was the fact that he hosts illegal websites, why did you make him wait so long? Why not before setting it up simply issue him a refund if you care? What he hosts is not the concern here, its your bad business practice. Your post is empty and without one valid arguement. Zilas, thank you for the warning, and Welcome to DP! (hah, first person to welcome him)
You seem not to have read it very well. 1: We do not allow illegal hosting, we have seen he hosts illegal warez, when we opened up his webhosting account. This is an account we supplied before we supplied any servers. 2: Spamming in customer areas and making sure the quality of support is very bad to our other customers as well, we cannot take. 3: We have offered a refund, but this client has instead messaged moneybookers and our account has been blocked for a reasonable time. Untill we have sent the truth to moneybookers it was blocked, and has taken alot of time from us as well. 4: The total costs this client has brought us, far exceed the expectations. 5: Our lawyer will decide about a refund.
And all you had to do was e-mail that client in a reasonable time. If you knew he was planning on hosting illegal content then you shouldn't have accepted his money to begin with. If you couldn't meet his requirements then you should not have taken his money until you were able to aquire the server meeting his specifications. If you don't give him the services he paid for you owe him a 100% refund or he has every right to sue you. It doesn't matter how much he "cost" you. That's your fault. Not his. You should not have taken his money until you were ready to supply him with the services he had requested. You never supplied the services he requested and paid for. Unless you do you are legally required to give him his money back. All of it. The fact that you're even questioning this makes me wonder why anyone would do business with you. What kind of hosting company takes 5 days to figure out a server doesn't support a certain memory requirement? You should be knowledgable enough in your area to know what processors can support what memory limits. You should have e-mailed him immediately or called him to discuss the system specs that you could provide. Or let him know you didn't wish to do business with him. But, instead you decided to just take his money knowing full well you wouldn't be providing the service he was giving you the money for. I'd be pissed too. I suggest you stop arguing and give him his money back. My coworkers agree that they'll never do business with you because of this. I once called up Qwest to upgrade my existing 256KB line to a 1MB line. They said they could do it and installed the line. On the bill it said 256KB. I asked them about it and they said that's the fastest they could go. I sucked up the installation fee, cancelled my service and have never done business with them again. I will never do business with them again. You don't tell your customer you can do something, take their money and then give them less than they asked for.
I've posted a short blog entry on ProfitHost.net http://www.icarusindie.com/blog/?p=306 Arrogant companies like that need all the bad publicity that they can get.
Jacob, it's too bad you can't realize you're wrong here. I have set a meeting with my lawyer next friday. So we'll be discussing how much further i plan on taking this to get my money back. I will do whatever it takes to drag you down the drain of bankrupcy. You told me you could send me a bill of 5,000 €? Oh yeah yet another lie hun. Thing is you can actually send me one but there's no way in hell nor a legit demand that you could state to get that kind of cash from me. It would just make my day if you sent me one though . Anywho, expect a lawyer contacting you soon. And as the guys stated before in this thread. Even if i host illegal files on a server eventhough I didn't, You got no right to keep the money. So better send me those cash back before friday next week or there will be some major costs for your company. And the illegal files you were talking about, they weren't actually illegal. They are a Java emulator of Lineage II. Which isn't illegal, They even have a GNU License for it. The Lineage II server version is called "L2J", please take a look into it and you'll realize you don't have a chance in court. If you would like to discuss further regarding my lawsuit, Please do not hesitate to contact me on my cellphone or home number
There cannot be any question about the fact that we will refund him. We have always told we would refund him. But these were the reactions. We have frozen his refund on the advice of one of our lawyers. This forum will not change anything to this, nor will any blog. Jurisdiction as well as the copyright dogs will help us decide what to do. We have never said we would not refund him, before these actions were committed. Our terms do say we cannot ever refund people that are inflicted in copyright abuse. We can commence to these terms if a customer spams forums like this, or keeps on abusing our other clients wich do need good support.
May i add to this conversation that we have made the personal offer to supply him the 2 servers for 1 month for free, and a webhosting account with 10gb space and 500gb transfer ?
You took his money knowing full well you would not give him the service he was paying for. That's none of your business what a client does to talk about your company or advertise their business. If he's not spamming using your services and as long as he's not spamming using your company name you have no issue with him. Customers have a right to complain. Bad mouthing your company all over the internet because of your terrible customer service skills is not a crime. And yes, you are probably losing business over your handling of this simple situation. Your lawyer is an idiot. Suntasia's lawyers convinced the company to waste hundreds of dollars an hour on a local lawyer and then ended up settling anyway and they had to eat the lawyers fees which were much more than what I was suing them for. Lawyers make money by being stupid and convincing gullible clients like yourself that they aren't being stupid. It's not free if you deny him his refund now is it? Now you're just lying to us. Give him his money back for wasting his time and failing to provide the service he paid for and I might consider your customer service skills reasonable. I'd never do business with a company that thinks that there is an instance where it's okay to deny client the services paid for AND keep their money. I'd especially never do business with a company that pulls such a lame stunt and then offers "free" services. Why in the world would this guy want to do business with you even if it is "free" + the money you've pretty much stole from him? If you had just given him his money back to begin with you would have avoided this whole mess and we'd be discussing your company in the context of companies that won't host such and such. Which is far more harmless than discussing a host that takes people's money and denies them service.
If we hosting hosting illegal files which it says in your terms not to do then you by all means have full rights to keeping the money as by signing up for your hosting he was signing into a contractual agreement stated in the terms.
Well I diddnt have illegal files so I don't get his point there because my Vbulletin License was payed for and my L2 serverfiles I uploaded there for my own personal interests is fully legal, and that was everything I had on their webserver. May I also add that Jacob told me I would get a full refund last night but there is still no money on my account...
That's not an acceptable contract clause. It would probably never hold up in court. Especially after screwing someone over for 6 weeks. And especially since there were no illegal files hosted to begin with. A company that isn't shady doesn't make shady contracts by which they can make accusations and then keep someone's money. I'd hate to do business with them and then be accused of having "illegal content" and have my money stolen. I wouldn't trust them with my business. All a company has a right to do is cancel services. They do not have a right to keep funds for services not rendered. Contracts can't just say whatever they want and you have to deal with it. There are limits.
Jacob, I am going to chime in on this as well. I mean for crying out loud... The bad publicity you may get due to this far outweighs the cost of 500 euros. Just give the man his refund, and let's get it over with.. As for your argument that he is hosting illegal warez sites, that wasn't the reason why you delayed his order, was it? I just can't imagine that being the case, because, if I understand this correctly, he didn't have anything uploaded UNTIL you got him the servers? Now, you CAN suspend his account for hosting a warez site, and if you mention that on the terms and conditions, you are fully within your rights to do so, but the whole order process, and the delays and the refusal to give him his money back was just unnecessary. Just refund his money and call it a day.. Blu