How are products and server events linked? There's the Link to Product in the Server Event creation section, but that only lets you link that event to one product. Mailboxes, for example, are associated with a large number of products. I have more than a suspicion that I don't understand the flow of things in optigold for provisioning; the manual is geared more towards using than setting up from what I've found looking through it, but if someone can point me at the right place to look, I'd appreciate it. Thanks!
Product server events are linked to the one product. You might be better off using email events, rather than billing cycle events for that you are doing.
I'm not sure I follow... I'm clearly not understanding when and how events are triggered in optigold...
I've been poking around the Events and it looks like there are 37 Events. Period. They seem to be triggered by hardwired actions, e.g. add a new email on an account triggers Create Email event. Which brings up the question of what happens when you change an email? There are no "Update" events --- does it do a Cancel event followed by a Create event? When I change an email address, it looks like *nothing* happens, Event-wise... Or say one adds Slipstream (to take an example from another thread), what Event gets triggered, and how, so that that can be automatically provisioned?
If that's the case, the app shouldn't let you change the name because that's a good way for it to get out of sync with the system. I tried creating a Generic event and gave it a Button Label, but I can't find the button anywhere. Where should I be looking?