Hello, Recently started a subscription-based service that starts after a 7-day trial. We are having some issues with getting people to bill after the trial. Does anyone have feedback on when is the best time to bill? Or any feedback at all? I am wondering if there is a formula for day of the week/time of the day. Any and all help is appreciated. MT
Billing customers on the 5th day of the trial period gives them a few days to decide if they want to continue. Also, sending a reminder email a day or two before the billing date could increase conversions. Offering a discount or incentive for early payment may also help in getting customers to take action.