Problems With Website

Hi there,

I'm having a problem with my website, I recently tried to upload a new company logo but when I did this it was saying that there was an error, then I tried to refresh my website and noticed that the theme had been removed and the site is now extremely plain and basic?

Does anyone know what the problem could be and how to fix it?

Really look forward to your responses.

Thanks,

Jordan

 

Hi there, have you checked your logs ? If you use CPanel you should find some logs, paste here the errors you find.

 

I have found the errors log but it saying that there are none?

 

Can you post more info ? Site URL, what platform do you use (joomla, wordpress, etc).

 

Site url is pmroofingandbuilding.co.uk and I use wordpress

 

iT depends who host your website there are many good web hosting that help with those kind of issues if they are server end issues they can back it up if you host by yourself need a back uped before and yes as i said it depends try to find out it

 

We've spoke to the hosting and they're unable to help, however they did send us an email because our account contains pishing content. They also said that they removed the corrupt files but in order to ensure that our sites are secure we need to do 5 steps. (see below):

1. Review your hosting account to ensure that it does not contain any malicious content.
2. Update all web applications to their latest versions (for example, WordPress, Joomla, etc.).
3. Update all themes, plugins, and extensions.
4. Update all account passwords (including FTP, application, and database).
5. Update your anti-virus and scan your local workstation for signs of compromise.

We can do all of these except from the updating the themes as we had downloaded the theme that we used on the site and it won't let us update it. Would doing every other step other than the updating the theme be sufficient enough to fix this problem?

Look forward to your responses.

Thanks,

Jordan