Problems with ticketing system caused by .htaccess file

Discussion in 'Content Management' started by Sunlust, Aug 13, 2008.

0
  1. #1
    Hi,

    We have an online ticketing system that always worked fine, but after Joomla's installation, because of the .htaccess file it doesn't.

    The default for us:
    RewriteEngine On

RewriteCond %{HTTP_HOST} !^$
RewriteCond %{HTTP_HOST} !^www\.smesolutions\.co.uk$ [NC]
RewriteRule !^blog(/.*)?$ http://www.smesolutions.co.uk%{REQUEST_URI} [R=301,L]
    Code (markup):
    Thanks to that .htaccess our website works and it has SEF on, but the ticketing system doesn't, because our subdomain got redirected to the main domain.

    So I rewrote it to:
    
RewriteEngine on
RewriteBase /
RewriteCond %{HTTP_HOST} ^www\support.smesolutions\.co.uk
RewriteRule ^$ ticket/ [R=301,L]
    Code (markup):
    With this the website works and SEF is on but when I go to the ticketing system at support.smesolutions.co.uk I can't see the wording in the software, only the code.

    So I deleted the .htaccess file and the ticketing system works fine, but the website doesn't, I get 404's all around the place.

    Problem is that I need to keep the current url structure for my website, it's quite big and many things are based on static links I've setup based on the urls created by mod_rewrite.

    Does anyone have any idea how to solve this issue?
     
    Sunlust, Aug 13, 2008 IP
  2. blackonyx

    blackonyx Peon

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    #2
    I am not even sure, I understand your problem correctly. So you have the main website with a CMS on www.smesolutions.co.uk and a ticketing system on www.support.smesolutions.co.uk, right? Sounds to me like using two virtual host containers would elegantly keep those two apart.
     
    blackonyx, Aug 13, 2008 IP
  3. Sunlust

    Sunlust Active Member

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    #3
    Heh, yeah that's the problem :D, I fixed it by making a redirect from support to other domain and setup new ticket system there instead, I don't know what virtual host containters are :/ Maybe one day I'll learn.
     
    Sunlust, Aug 14, 2008 IP
  4. blackonyx

    blackonyx Peon

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    #4
    A virtual host container simply is <virtualhost></virtualhost> in your apache config. As far as I understood it, you have something like:

    <virtualhost>
    Servername: www.smesolutions.co.uk
    Serveralias: support.smesolutions.co.ok
    Documentroot: /var/www/htdocs
    </virtualhost>

    Simply put two of those virtualhost sections in your apache config and your htaccess files wont interfere any longer. Even better: You can skip htaccess files altogether and include their directives directly in the apache config, which is the recommended way to do it anyway.
     
    blackonyx, Aug 14, 2008 IP