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Problem with Xoom transfer !

Discussion in 'Payment Processing' started by bouncer69, Jan 4, 2008.

  1. #1
    I have sent 770 USD via xoom to one of my friend at Wednesday. My funding source was PayPal. Thursday morning my friend went bank to cash pickup but bank said no money from Xoom for him. But in Xoom tracking showing money has been picked up already at 9 am morning. I have contacted with Xoom customer support and they said they need 4 business days to solve this issue. Should I open a paypal dispute for this or I should wait?
     
    bouncer69, Jan 4, 2008 IP
  2. infogle

    infogle Prominent Member

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    #2
    i think you should wait 4days... then start a paypal dispute
     
    infogle, Jan 4, 2008 IP
  3. mellow-h

    mellow-h Peon

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    #3
    Xoom has implemented a new system for disbursement, i faced the same sort of problem though it was fixed in two days. So i believe you should wait and have a look what happens. It should be fixed by them. Xoom is quite supportive and note if you open a dispute, xoom will blacklist your Paypal email and will cancel your future transactions.

    So better give them sometime :)
     
    mellow-h, Jan 4, 2008 IP
  4. getjimmy

    getjimmy Prominent Member

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    #4
    Better wait for 4 more days,XOOM will sort it out else they will refund your money.
     
    getjimmy, Jan 4, 2008 IP
  5. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #5
    Don't worry about your money bouncer. Just wait for 4 days more as they says.

    DON.
     
    deluxdon, Jan 4, 2008 IP
  6. Pervert-For-Life

    Pervert-For-Life Banned

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    #6
    wait 4 days then and give the time xoom needs.... trust me your friend will get the money as soon as xoom fix the problem... i am really happy with xoom.... as they always solve my problems within few days... so dont worry they will solve your problem as well... just wait and give them the time they need...
     
    Pervert-For-Life, Jan 5, 2008 IP
  7. bouncer69

    bouncer69 Peon

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    #7
    Today i'm passing the 5th business day...but no result...or answer...:confused:
     
    bouncer69, Jan 9, 2008 IP
  8. buileminh

    buileminh Peon

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    #8
    then you now can contact Xoom or open a dispute with PayPal :)
     
    buileminh, Jan 9, 2008 IP
  9. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #9
    Why don't you give them (Xoom) a phone call then bouncer69 :confused: Through phone call you'll get quick reply for your querry.
     
    deluxdon, Jan 9, 2008 IP
  10. bouncer69

    bouncer69 Peon

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    #10
    I have called few times...no results...just telling me we are trying to solve this issue. We will let you know as soon as possible. I have sent them few email no reply. Now I have opened a dispute in paypal. Let see what happen.
     
    bouncer69, Jan 11, 2008 IP
  11. bouncer69

    bouncer69 Peon

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    #11
    Money received....problem solved.
     
    bouncer69, Jan 13, 2008 IP
  12. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #12
    Great that you received back you money. One thing is for sure that XOOM is really trusted and reputable as far as i know. There must be some delay from them but no scam anyway.

    DON.
     
    deluxdon, Jan 13, 2008 IP
  13. infogle

    infogle Prominent Member

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    #13
    you said that you received money... but where...??

    as you opened the dispute so refunded in paypal... or finally you have the money transferred... :confused:

    do clarify this...
     
    infogle, Jan 13, 2008 IP
  14. wkhaiaun

    wkhaiaun Peon

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    #14
    Yeah, I'm interested to learn about this as well. Did you friend received the money or they refunded your paypal money. I'm also using xoom service to send money so this issues concerns me as well although I have never faced it. Do share your experience.
     
    wkhaiaun, Jan 14, 2008 IP
  15. bouncer69

    bouncer69 Peon

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    #15
    Xoom transferred the money to my friend. They had some processing delay.
     
    bouncer69, Jan 14, 2008 IP
  16. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #16
    This is due to sometimes some transaction stuck in their transfer transaction system as i heard once from their support team. So if any deal you found there you can call them and let them know of this.
     
    deluxdon, Jan 14, 2008 IP
  17. mail2kamaal

    mail2kamaal Banned

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    #17
    service is becoming wrost now of xoom ... :( not recommended
     
    mail2kamaal, Oct 24, 2008 IP