Problem when i try to log in to my AlertPay account ?

First i recieved this message :

Hello,
 
I am contacting you on behalf of the Compliance KYC team. Please read carefully.
 
Firstly, we would like to thank you for choosing AlertPay for your online payment needs. 
 
To ensure that all future transactions are processed without delay or interruption our compliance department has requested that you submit the following documents for verification purposes:
 
• A proof of address statement, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your AlertPay account. Please ensure that the statement date visible and that it is dated within the last 3 months.
 
• A photo identification document, such as a passport, driver’s license, country/state ID or medical ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible.
 
Feel free to hide or blank out any irrelevant information such as your driver's license number, account balances, etc.
 
Please attach the documents in reply to this email, ensuring the attachment is a .jpg or .jpeg or PDF file and under 1 MB in size.
 
Thank you for your cooperation and understanding.

Code (markup):

after seeing this message yesterday whenever i try to log in to my account all i can see is this :

Access to your account is currently restricted. Please contact Customer Support for assistance.

Code (markup):

i sent the required documents more than once and i didn't hear from AlertPay till now since yesterday ?
i am in a big need to log in to my account please help me if you can

 

Hi mido201005

I would follow the instructions outlined in the code you attached, and contact AlertPay customer support.
You can call and speak to an adviser, just dial 1-514-748-5774.

Cheers

Sean

 

i did that and i sent all the required documents but AlertPay response didn't show up till now please if you can make the process faster do that i need to log in to my account for an urgent matter
thank you for your understanding .

 

I am also in the same boat friend
but i can log in my account
my account also says temporary hold
and I submit my documents on last monday
till now same thing - temporary hold

so don't expect faster solution

 

what i can't understand and can't even stand how does financial issues take that long time to be solved !
i am in a big need for my account cause my life depends on the money in it and simply AlertPay restrict my log in to it ?
Really i am very disappointed about Alertpay and it's support i didn't ever thought such things will happen but bigger problems happen , have nothing to say but i wish if alertpay take more care of their clients and work faster than that

 

ever play solitaire in computer ?
if not then play
its a patience game .

alertpay e-mail support same like solitaire game in windows 7

 

Hi

Can I have your AlertPay account?

We try our best to do everything as promptly as possible, however there are times when it might take longer than usual. I apologize for that.
However, it is important that our team verify the documents properly, and ensure they meet our compliance standards. We examine cases based on priority, and based on when they were submitted.

Thanks for your understanding and patience.

Cheers

Sean

 

hello,
alertpay team
can you please look my case too ?
I also need help
I submit my documents on Monday still its temporary hold
I message you yesterday.

 

my account is

please it is an urgent i need my account for if you help me i will be very grateful
Thank you in advance for your effort

 

Hi

As per the email you were sent yesterday, and the conversation you had with my security team; they will be contacting you as soon as they have assessed your documents and account. Your matter has been escalated.

Until then, I kindly request that you wait for my team to contact you. They will write to you directly.

As this is a security matter, I am no longer able to comment on it.

I thank you for your understanding and patience.

Cheers

Sean

 

Thank You Sean i needed someone to make me feel that the solution is on the way and you did and i am grateful for that
Thank you so much and i hope the issue will be solved soon and i will keep you updated

 

still waiting

 

Is your AlertPay account "verified"? That might be the problem.