Problem sending Invoices via Email

Discussion in 'Optigold ISP' started by TeleSouthNet, Nov 14, 2005.

  1. #1
    Hello All,

    We recently transfered our Optigold system and datafiles to a Windows 2000 box. All seems to be operating normally with two exceptions.

    1. For some reason, we are unable to send any invoices out.

    2. When we go to generate an invoice, it comes back with lots of "This Field is not Modifyable" Yet we are not modifying any field. Then it generates the invoice in the DB as normal. Yes Wierd!!!

    Thoughts or ideas? Any assistance is appreciated. As you can imagine this is an URGENT issue.
     
    TeleSouthNet, Nov 14, 2005 IP
  2. fsmedia

    fsmedia Prominent Member

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    #2
    Which mail application are you using?
     
    fsmedia, Nov 14, 2005 IP
  3. TeleSouthNet

    TeleSouthNet Peon

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    #3
    On this machine we have Thunderbird
     
    TeleSouthNet, Nov 14, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Are any of your data files locked (read only) by the operating system?
     
    digitalpoint, Nov 14, 2005 IP
  5. TeleSouthNet

    TeleSouthNet Peon

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    #5
    No,

    When I click on properties for a file I see that they are set as archive

    Okay this is OUT OF HAND NOW.

    I just tried to update a clients CC expiration date and it would not let me. User Prefs are set with EVERYTHING allowed. Whats going on here!!!!
     
    TeleSouthNet, Nov 15, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Are they set to read-only? When you open each file in Optigold it should show a message quickly about opening it as a guest of whatever. In that dialog, does it say anything else (like opening in real-only mode)?
     
    digitalpoint, Nov 15, 2005 IP
  7. TeleSouthNet

    TeleSouthNet Peon

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    #7
    No they are not in Read Only. However I shut down Filemaker and then restarted it. Opened Main Menu, and they loaded normally. Now the issue is cleared. Wierd.

    Shawn, on another point, I still have a problem with doing Virtual Checks. When we generate a VC, we can not continue to go forward or backward through our found set. We have to refind our VC payers and then go to the next one manually. Very time consuming. Can you assist with that one?
     
    TeleSouthNet, Nov 15, 2005 IP