Private Messages missing

Discussion in 'Support & Feedback' started by alexau, Sep 29, 2012.

0
  1. #1
    Recently I have noticed that sometimes private messages have gone missing. I would say that about 10-15% private messages lost.

    I receive emails that 'You have received a new private message at Digital Point Forums...' but those messages do not appear in my Private Messages Inbox.
     
    alexau, Sep 29, 2012 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Can you post one of the emails in its entirety?
     
    digitalpoint, Sep 29, 2012 IP
  3. alexau

    alexau Active Member

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    #3
    See below. However, I removed some private details.


    DO NOT REPLY TO THIS EMAIL!
    ***************************

    Dear alexau,

    You have received a new private message at Digital Point Forums from ZZZZZZZZ, entitled "zzzzzzzzzzzzzz".

    To read the original version, respond to, or delete this message, you must log in here:
    http://forums.digitalpoint.com/private.php

    This is the message that was sent:
    ***************

    MESSAGE GOES HERE

    ***************

    Again, please do not reply to this email. You must go to the following page to reply to this private message:
    http://forums.digitalpoint.com/private.php

    All the best,
    Digital Point Forums

    -----
    Follow us on Twitter: http://twitter.com/digitalpoint
    -----
    Advertise on digitalpoint.com (banner, inline or email): http://forums.digitalpoint.com/advertising.php
     
    alexau, Sep 30, 2012 IP
  4. Digital_shubhi

    Digital_shubhi Illustrious Member

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    #4
    Maybe it was a SPAM message and was deleted before you logged into DP. :)
     
    Digital_shubhi, Oct 1, 2012 IP
  5. ryan_uk

    ryan_uk Illustrious Member

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    #5
    @alexau, I have a feeling digitalpoint will require more identifying information, as that is just a generic template. Date and time, for example, and also the sender's username.
     
    ryan_uk, Oct 1, 2012 IP
  6. Digital_shubhi

    Digital_shubhi Illustrious Member

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    #6
    And I thought ZZZZZZ is the username. ;) and subject zzzzzzzz surely looks like spam. :D
     
    Digital_shubhi, Oct 1, 2012 IP
  7. ryan_uk

    ryan_uk Illustrious Member

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    #7
    Spam, or just a very tired user. :D
     
    ryan_uk, Oct 1, 2012 IP
  8. alexau

    alexau Active Member

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    #8
    I have just replaced the username and subject to ZZZZZZZZZ before it posting here. I did not want to post real message.

    I can confirm that those messages look legitimate. I have contacted the users and they actually did send me private messages.
     
    alexau, Oct 1, 2012 IP
    Digital_shubhi likes this.
  9. digitalpoint

    digitalpoint Overlord of no one Staff

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    #9
    Well, without seeing the message in it's entirety (as originally requested) including things like the original email headers, there's not a lot we can look at on our end unfortunately.
     
    digitalpoint, Oct 1, 2012 IP