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Premptive Paypal Refund When Selling Ebook?

Discussion in 'PayPal' started by ScoTech, Oct 12, 2009.

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  1. #1
    I have begun selling an ebook using paypal for my payment processing, and so far so good after 20 sales. I use dlguard, so I know when a customer has tried to download the books. I have one customer that has not tried to download the books after 4 days, and does not respond to email, should I refund them, just to avoid a potential dispute or chargeback?
     
    ScoTech, Oct 12, 2009 IP
  2. vashadesiqn

    vashadesiqn Peon

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    #2
    May be he will download later, so just contact him by email and when he asks about refund give him refund
     
    vashadesiqn, Oct 12, 2009 IP
  3. Moses8595

    Moses8595 Peon

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    #3
    Yup..Just wait.I think there is no need to refund....Maybe he is very busy.I am sure he will reply you asap.
     
    Moses8595, Oct 12, 2009 IP
  4. iknowalittlebit

    iknowalittlebit Peon

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    #4
    Agree... no need to refund him unless he asks for a refund. You did what you were supposed to do and the download is available to him.
     
    iknowalittlebit, Oct 13, 2009 IP
  5. WallaceYeung

    WallaceYeung Notable Member

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    #5
    you can specific extend the download period for this customer and email him/her once again,
    why refund if the customer want the ebook?
     
    WallaceYeung, Oct 13, 2009 IP
  6. SkyisLimit

    SkyisLimit Well-Known Member

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    #6
    Problem is not yours, His. and it is good to set a time for 24 hrs. the link you give could work. Many wise people do this. because, its cuts the misuse of the download later time.
     
    SkyisLimit, Oct 14, 2009 IP
  7. saurabhj

    saurabhj Banned

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    #7
    No need for that mate.. Just wait and watch.. Not yours problem at all.. If there is any dispute, you can refund at that time.
     
    saurabhj, Oct 14, 2009 IP
  8. ShaukatSDGuide

    ShaukatSDGuide Guest

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    #8
    No, there is no need to refund. They will download it later.
     
    ShaukatSDGuide, Oct 16, 2009 IP
  9. ScoTech

    ScoTech Peon

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    #9
    Thank you all for your encouragement. It turns out they are really slow at getting to their email, and had troubles downloading the products because they didn't know how to use their MAC. I thought MAC's were supposed to be the easiest computers ever.
     
    ScoTech, Oct 16, 2009 IP
  10. JohnD4980

    JohnD4980 Peon

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    #10
    Hanging in there is best, people are slow to get stuff after they buy things for some reason...
     
    JohnD4980, Oct 16, 2009 IP