Why cant I link my paypal account to my DP account?

Discussion in 'Support & Feedback' started by Neeni86, Jun 10, 2013.

  1. #1
    Hi,

    I keep getting some sort of error when I try to link my paypal account to my digital point account? The error says something like "We're sorry! Your transaction contains an invalid token. Please retry your transaction." It is just strange because right before I get that error it says that my paypal account has been successfully connected. I redirect back to DP and it shows that my account isn't connected. Could someone please help me out?

    Thanks!
     
    Neeni86, Jun 10, 2013 IP
  2. clairebe4r

    clairebe4r Greenhorn

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    #2
    I'm having the same problem. If anyone knows what's up, I'd love a response :)
     
    clairebe4r, Jun 17, 2013 IP
  3. robyries

    robyries Notable Member

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    #3
    what kind paypal account do you use,.. if personal, you should forget it, upgrade to premier.. :D

    good luck
     
    robyries, Jun 17, 2013 IP
  4. clairebe4r

    clairebe4r Greenhorn

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    #4
    Hmm. I do have a premier account. Not sure what's wrong. :/
     
    clairebe4r, Jun 17, 2013 IP
  5. karthimx

    karthimx Prominent Member

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    #5
    After connecting with paypal press save button at bottom of the page.
     
    karthimx, Jun 18, 2013 IP
  6. clairebe4r

    clairebe4r Greenhorn

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    #6

    There does not seem to be a save button. There is a connect button and a cancel button; when I press the connect it works but then it sends me back here saying that there is a null value returned. I hope I am making sense!
     
    clairebe4r, Jun 18, 2013 IP
  7. karthimx

    karthimx Prominent Member

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    #7
    After connect look at very bottom below twitter account you will see Save button click that.
     
    karthimx, Jun 18, 2013 IP
  8. clairebe4r

    clairebe4r Greenhorn

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    #8
    Still having trouble. Thank you for your time and advice, though!
     
    clairebe4r, Jun 18, 2013 IP
  9. robyries

    robyries Notable Member

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    #9
    would be great if you put here the image problem, admin will help

    good luck
     
    robyries, Jun 18, 2013 IP
  10. clairebe4r

    clairebe4r Greenhorn

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    #10
    Here is what is shown after I successfully Grant Permission and it redirects me to DP.

    Digital Point - Error
    PayPal returned a null value when trying to retrieve your account info.

    Failure, Authentication failed. User account is not confirmed.
     
    clairebe4r, Jun 18, 2013 IP
  11. clairebe4r

    clairebe4r Greenhorn

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    #11
    I guess it's a bit different from OP's problem. Sorry to take over your thread, Neeni86!
     
    clairebe4r, Jun 18, 2013 IP
  12. karthimx

    karthimx Prominent Member

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  13. clairebe4r

    clairebe4r Greenhorn

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    #13
    Will do, thanks!
     
    clairebe4r, Jun 19, 2013 IP