Read the news: Continued: http://live.iencyclopedia.org/2012/07/ap-india-police-to-launch-online-help.html
As, specified in the article they are going to handle the things which are normal one's it seems. I think they don't get confidential things or transmit them via these systems (as it is not safe). However, it can be helpful if it is used in a right order.