Hello Dp members, I am selling book on ebooks section and i am using Paypal buy now button to let buyers buy the book.After they make payment through buy now button,then they get download link of book.Actually one buyer bought book today and then he opened a dispute against me saying that the Payment was made without his permission from his Paypal account.Paypal asks before sending money to someone whether you want to send or not. Can anybody help me?I dont understand what to reply to Paypal regarding this issue. Regards, Intexamd
I have opened thread for Paypal problem.You are posting your post in the wrong section.This section is for Paypal or payment processing section.
Paypal is a nightmare for sellers. Your best bet can be to call them and explain paypal that he purchased that ebook from download button, what else proof they need in that case? Aside that it may be a case, where someone hacked that paypal account and bought your ebook from his account! Its Just a guess though!
what big problem? it's an ebook.so you loose the money from the sale.it's not like you mailed a real book and it ends up costing you money.
It is the cost of selling online. Be thankful the product you sold didnt cost you anything. If they are claiming they did not authorize, nothing you can do. If they are claiming not as described or not received you will win as the buyer has no protection using paypal to buy intangible goods.