hi guys i'm new to php,,i'm asked to develop a simple online help desk (where the admin can view the problem an forward it to another one to handle it and so on) or get a ready sytem then modify alil on it but i dont know where to find any suggestion please?
well for this get in touch with professionals ,and get the service. I can forward you a reference, contact smokecolor2 on Skype as they are experienced and if you want it to be created quickly for you , then pay and get it done.
Are you sure you are prepared to undertake this kind of project? Outsourcing is an option but then you need to deal with managing the project and make sure its good enough for your client. You need some kind of CRM it seems, SugarCRM is free check that out.