hi friends let me tell u my problem in detail:- I m intrested in forex trading so I create a account on etoro.com and fund my account with $57 PNB master debit card however later I feel that trading session is not suiting my sheduled so I decided to withdraw my $57, according to etoro's terms and condition we can only withdraw our money by the method we use to deposit, so I request to withdraw the money to my pnb's master debit card on 22/07/2010, after 2 days I got an email from etoro saying that your withdrawal request is processed(it takes 5-6 days for complete transaction) ok when I don't get my money on 10/08/2010 I again contact etoro, they said they transfered my money to my debit card and they gave me ARN no to trace the transaction,so I contact PNB and they said there is no pending transaction with ur account. now even on 17/08/2010 I don't get a penny pls help me guys plssssssssssssssssss
First of all... ask PNB officials if it is possible to get money into a debit card. If their answer is in affirmative, give them the transaction details to cross check the status of the money. If not... get back to etoro stating this reason and request for cancellation and a direct credit to your bank account... if possible. Regards, RightMan
Dear incrediblenitin786, I hope that your problem has been resolved. When transferring money to your bank or to your credit card, there can be certain delays that are not under our control, such as the processing time of your bank/ credit card company. Most banks process transfers within 4-5 business days, however this can vary up to 3 weeks! If you get a reference number from eToro, that means that the withdrawal has been processed on our part and now it's up to your bank to process it. Because it's a debit card, you may have to contact your bank, not the card company to find out about the status of your withdrawal. If you encounter any other problems in the future please don't hesitate to contact us. We wish you a profitable and enjoyable experience, The eToro Team