My Plimus experience is VERY BAD! I just tried to setup and sell my digital download product there, it took me a long time to figure out there system. Under their direction, I did upload my software to their server. However, a week later, they closed my account and the reason is there was a customer ordered my item and claim that he did not receive it, according to Plimus, he did contact me thru the Plimus system about the situation. BUT - I never got any notification from the client or PLIMUS before they close my account right away. - The Plimus staff said I DID NOT upload and product file. - there was no clear direction about how you should direct your customer to your download page if you sell digital download product. - the support for vendor is not good. ( they will not listen to you except just treat you as a fraud vendor. ) - How can I not receiving and customer complain email thru their so-called trusted system? I am totally DISAPPOINTED since this thing wasted me a lot of effort and time.
When you first used Plimus, did you go through the various tutorials in the Learning Centre https://secure.plimus.com/learningcenter.html ? It would give you an understand on how their system works and how to get started the right way the first time around. On the Product Contract General Page, right above the 'Retail Version File Upload', it did provide instructions on the tag that you are supposed to add to the Order Email so that the download link is exposed. It clearly states I believe that is clear enough an instruction. If you fail to read the instructions, you really cannot blame Plimus for it. I remember I had some order complains before and I always get emails from Plimus about it. It would also show up when you log into Plimus and would be quite obvious. Ensure that all the emails you add into Plimus are active and that you checked them regularly. Plimus does extensive checks on new accounts.
I did go through the learning centre, and upload my product file, also provided my download link. And of course I did provide a valid email adderess, that's how Plimus contact me. But the fast is, I havn't got my client's complain email. That's why I was upset.
For me too plimus has been a big disappointment but as a customer That's the reason why I do not want to use it as a publisher
I just called Plimus and talked to one of their vendor support about my case for 45 min. They said they will take a look at it seriously and get back to me later. Hopefully something good will happen. If that's the case, I will take back words.
I use Plimus and their support has been VERY good and their service has been phenomenal. In all honesty, it looks like you're just a n00b and don't now how to ask questions properly or learn on your own! Their support is excellent. I'm mad you even made a thread trying to bash it. Stupid n00b.
I just got my Plimus account back, after a long explanation with them, everything is fine now. EGS you are the real STUPID noob. The reason why I made this thread was because of my real experience which has leaded to a big disappointment. But now my problem is solved with Plimus support, and now I take my word back thus i post this message here. I don't wanna start another argument here. Peace.