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Please take a moment to fill out our survey regarding online payment!

Discussion in 'eCommerce' started by Tomoya Yashiro, Apr 7, 2019.

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  1. #1
    Hello,
    Thank you for visiting our thread. We are currently researching customer views on payment service providers and have a few questions about it. The data will be used to analyze and better understand customer user needs. This survey will take about 10 minutes to complete and your responses are anonymous. We appreciate your support. Thank you very much.
    SEMrush
    Survey Link
    https://uiuc.qualtrics.com/jfe/form/SV_6fZe0tAYO0JouQB
     
    Tomoya Yashiro, Apr 7, 2019 IP
    SEMrush
  2. sarahk

    sarahk iTamer Staff

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    #2
    Always take some time to test your surveys.

    Q1: do you buy online - yes
    Q2: have you bought from a brazilian - no (not knowingly)

    so Q3: ignores my yes for q1 and tells me I said no.
     
    sarahk, Apr 7, 2019 IP
  3. mmerlinn

    mmerlinn Notable Member

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    #3
    Is this a scam? I get the following message when I access your survey:

     
    mmerlinn, Apr 7, 2019 IP
  4. Tomoya Yashiro

    Tomoya Yashiro Banned

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    #4
    Thank you for your reply and I'm sorry for the inconvenience. This is not a scam. The survey is provided by Qualtrics. I cannot find any issues in my PC. The survey works fine. Is it possible to try the survey again?

    Sarahk
    Thank you for your reply. After you answer yes for Q3, you will be asked a question regarding which online payment provider you have used. Is it possible to try the survey again? I appreciate your support.
     
    Last edited by a moderator: Apr 8, 2019
    Tomoya Yashiro, Apr 8, 2019 IP
  5. sarahk

    sarahk iTamer Staff

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    #5
    Except that it's telling me my previous answer was No, when it was Yes and people WILL stop doing your survey at that point. I can't even go back and review my choices. Take the feedback and make the necessary changes.

    upload_2019-4-9_8-58-9.png

    Then you make 3 fatal mistakes

    upload_2019-4-9_8-58-53.png
    1. You've already, incorrectly, told me I don't make purchases online so why are you asking me how I make payments?
    2. Give me a time limit, like "recent", or "in the past year"
    3. You don't define "international"? and how does the buyer know if a company is truly local?
     
    sarahk, Apr 8, 2019 IP
    mmerlinn likes this.
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