Please rate your recent AdSense support experience

Discussion in 'AdSense' started by iqra_psh, Mar 5, 2006.

  1. #1
    Hello everybody,
    Got an email from adsense team "Please rate your recent AdSense support experience" you guys got it ?
    if yes how you rate them ?
    1:How satisfied are you with your overall Google AdSense experience?
    Very satisfied
    Somewhat satisfied
    Neutral
    Somewhat dissatisfied
    Very dissatisfied
    2:How well were your questions answered?
    Very well
    Somewhat well
    Neutral
    Somewhat poorly
    Very poorly
    3:How timely was the response?
    Very timely
    Somewhat timely
    Neutral
    Somewhat untimely
    Very untimely
    4:How likely are you to recommend Google AdSense to a friend or colleague?
    Very likely
    Somewhat likely
    Neither likely nor unlikely
    Somewhat unlikely
    Very unlikely

    What else can we do to better serve you? Specifically, let us know if there are things you would like the Google AdSense Team to continue, stop, or start doing :-----

    i was very much satisfied so select first options in all except
    How timely was the response? select Somewhat timely as got there response after 2 to 3 days first was within 24 hours.

    Your thougts guys ?
     
    iqra_psh, Mar 5, 2006 IP
  2. devin

    devin Guest

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    #2
    funny you should ask this.

    i got very quick reply and to-the-point answers. no canned response.
     
    devin, Mar 5, 2006 IP
  3. Imusion

    Imusion Well-Known Member

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    #3
    Their support usually sucks for me, the response time is ridicioulous and sometimes it seems they read one or two words then give you a totally unrelated answer. It's like they have googlebot crawling your email and trying to match it to a knowledgebase where it gives you some crap reply..
     
    Imusion, Mar 6, 2006 IP
    corinaw likes this.
  4. iqra_psh

    iqra_psh Active Member

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    #4
    Imusion its not like this for me ever, they response always is very related and polite but take longer then before thats understandably because of load on adsense most of sites using nowadays.
    Best of Luck Imusion and next time when you ask try to give them as much details as you can and you will get very related answer.
     
    iqra_psh, Mar 6, 2006 IP
  5. FeedBucket

    FeedBucket Well-Known Member

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    #5
    I once got a response within a couple hours (back in Nov) and then another time (in Dec) it took them a couple weeks.
     
    FeedBucket, Mar 6, 2006 IP
  6. Imusion

    Imusion Well-Known Member

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    #6
    I have always given clear and precise information that is needed in my first email. I repeat the question and my problems in a conclusion usually but have been greeted with the less than satisfactory responses I have gotten. They were curteous but if they aren't useful then I see them as not well useful?
     
    Imusion, Mar 6, 2006 IP
  7. corinaw

    corinaw Not Banned

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    #7
    Do you guys get the same person responding to you each time? I do, and it's kind of nice.

    As long as I manage to send to the right email, I've always gotten a very quick response.
     
    corinaw, Mar 6, 2006 IP
  8. MtraX

    MtraX Well-Known Member

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    #8
    I got good response from the UK team even though I'm in South Africa. Very helpful and they always came back within 24 hours, sometimes within hours. Makes more sense (excuse the pun) since they're more or less on the same time zones as us...
     
    MtraX, Mar 6, 2006 IP
  9. pixads

    pixads Well-Known Member

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    #9
    I never got replies to some of my emails and they did not answer my question... Just tried to go aroung it.
    On another email they were fast and accurate.
     
    pixads, Mar 6, 2006 IP
  10. Brad Callen

    Brad Callen Peon

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    #10
    I have always had pretty good responce from them. Not usually canned reply's either.

    Occasionally I have had the stock standard email. But if the problem is specific, the answer is usually from a rep.

    Brad
     
    Brad Callen, Mar 6, 2006 IP