Hi, I have a website and I have a problem with some customers, is the first time that I have a problem like this and I need help... Some of my customers are trying to access my site and it writes server not fund and some of them made traceroute and this is the result >tracert resellergo.comUnable to resolve target system name resellergo.com another message sent by a customer was: Error NS query for "www.resellergo.com" failed : no data record of requested type.Error detected by WinRoute Pro-Proxy If you try accessing these site you will get some errors for resellergo: http://www.intodns.com/resellergo.com Please Help me to resolve this proble, Thanks
your problem may have been a temporary problem after YOU made some changes to your NS servers or config. at THIS moment from my part of the world ( PH ) your domain resolves correctly and your site is reachable. a "traceroute resellergo.com" also seems to work correctly from here. if ever you do/did some changes in NS or moved server ( IP ) then it may take up to several days ( weeks in extreme cases ) until ALL global nameservers are updated. the problem may be a local NS used in your area with delayed updates or an ISP NS that failed to update or was down for a while.
Thanks for the info, it have been a week since we changed the server so I guess that this was the problem
changing server always is delicate while most DNS have a TTL of 24 hrs - that default is in no way applied across the planet. nearly 2 years ago I move server - and of course had a redirect from OLD to NEW IP placed on old server after 1 week still some 10% of the traffic arrived on OLD server. the amazing part of that experience was that one of a HIGH techs country leading company/ISP/email portal was among those still having a totally outdated NS one week after server move !!