Please Help: Web Form Research

Discussion in 'General Marketing' started by thetafferboy83, Jul 12, 2007.

0
  1. #1
    I remember about 6 months ago reading a piece of research done on how quickly users expect a reply from mail/telephone/web forms etc.

    Basically it was demonstrating with instant access on websites, users are expecting to be contacted back quicker and quicker.

    Does anyone know where I can find some research on this area? I'm all googled out!
     
    thetafferboy83, Jul 12, 2007 IP
  2. Daudulus

    Daudulus Member

    Messages:
    73
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    43
    #2
    Do you remember where you have read it? On a blog, forum etc. Maybe then I can help you.
     
    Daudulus, Jul 12, 2007 IP
  3. thetafferboy83

    thetafferboy83 Active Member

    Messages:
    312
    Likes Received:
    72
    Best Answers:
    0
    Trophy Points:
    70
    #3
    I think it was a blog..
     
    thetafferboy83, Jul 12, 2007 IP
  4. PHPGator

    PHPGator Banned

    Messages:
    4,437
    Likes Received:
    133
    Best Answers:
    0
    Trophy Points:
    260
    #4
    I haven't read it, but I certainly believe it to be true. I check my email almost religiously to ensure my clients are satisfied with my support. Unfortunately I am unable to use email on my phone and currently don't have a blackberry, but I would imagine that helps with a lot of it.
     
    PHPGator, Jul 12, 2007 IP
  5. Daudulus

    Daudulus Member

    Messages:
    73
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    43
    #5
    Daudulus, Jul 12, 2007 IP