Please help me

Discussion in 'Web Hosting' started by romanos8, Feb 27, 2010.

0
  1. #1
    My English is a little.

    I have hosted my websites at hostupon.com I already pay for twho years,this host is ilimited:


    Hosting Plan:
    Starter
    Unlimited

    Web Disk Space - NEW

    UNLIMITED

    UNLIMITED
    Bandwidth per month - NEW

    UNLIMITED

    UNLIMITED
    MySQL Databases
    UNLIMITED

    Now without advise they close my account and don't let me get back my files and folders.They say that my sites are big.Can I do something in this problem? or just loose al my job?

    Please help me.
     
    romanos8, Feb 27, 2010 IP
  2. njoker555

    njoker555 Notable Member

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    #2
    That's the downside of unlimited hosting. There are so many restrictions. If you haven't read their TOS and there is something in their TOS that states that your site can't be of a certain size then you can't do much. Your best bet would be to see if you can get a backup and move on to another host. And perhaps this time, you go with a host that limits your usage so you know how much you can use.
     
    njoker555, Feb 27, 2010 IP
  3. tentwenty

    tentwenty Well-Known Member

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    #3
    I don't see why they have no reason to give you your files back.

    If I suspend a client its alway best practice to give the client a latest backup of there account. Even if it involves unsuspending there account.

    The only way I see most hosts not giving you your files back is if you never paid your bill.
     
    tentwenty, Feb 27, 2010 IP
  4. gauharjk

    gauharjk Notable Member

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    #4
    Dreamhost had suspended my account and refused to let me backup my files... but it was for some other reason.

    All you can do is appeal to them. There is nothing much that can be done...
     
    gauharjk, Feb 27, 2010 IP
  5. mentos

    mentos Prominent Member

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    #5
    Do you host any illegal site or file at the hosting?
     
    mentos, Feb 27, 2010 IP
  6. romanos8

    romanos8 Peon

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    #6
    No any ilegal sites,only christian sites
     
    romanos8, Feb 27, 2010 IP
  7. mentos

    mentos Prominent Member

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    #7
    How about your site using too much CPU usage?

    What script you using?
     
    mentos, Feb 27, 2010 IP
  8. kumarsaran

    kumarsaran Peon

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    #8
    They must inform you in advance and suspend your account. I don't see a reason why they hold your files and information. For any web site Files and DB is so important. If you have paid money through any of the merchant service, You can complaint through them.

    This will have impact on their business channel and they will work out a solution to take your file backup.
     
    kumarsaran, Feb 28, 2010 IP
  9. Muzamil

    Muzamil Member

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    #9
    You can try to request them to open the account for 24 hours and give you jailed shell access so that you can manually backup the site for yourself. If they refuse to give ssh access, try to get 48 hours from them and manually download all the files.


    Try to convince them somehow, and if they still don't agree. Pay them a nominal fee for taking backup of your sites.
     
    Muzamil, Feb 28, 2010 IP