This transaction has snuck up on me. I've opened a dispute for refund, but I would like to notify you guys here as well. My transaction id is 2RL31247VL125244P. I've canceled the authorized subscription too.
I am sorry to hear you are having a problem. Moderators have no no control over automated processes. You will need to deal with PayPal on this issue. Those of you who sign up for a recurring subscription need to contact Paypal and cancel the subscription before it renews should you choose to drop the subscription.
Thank you for the reply. I have raised an issue with PayPal, but I would also like confirmation from a sales department representative that the refund request is received and is being processed. What channel does DigitalPoint provide for quality assurance to it's ecom customers?
So you signed up to and agreed to a recurring subscription and you now filing a dispute with PayPal? A dispute with PayPal is not a request to DP for a refund! Easy way to get a bad reputation!
When there is no representative available for customer service at this level then a dispute is the understood next step in hopes to get more attention from someone with power and authority. In the world of PayPal transactions, this is understood protocol. I know this because I've been selling subscriptions and products online for 5 years now and have seen it all. Often times a user will forget about their subscription and would like to cancel and receive refund post transaction. A good and considerate company will refund their customer this transaction and help them to cancel their subscription and then thank their customer and invite them back. A bad company will ignore their customer, keep the money, point to term of service rules and cite negligence on the customer's behalf. Right now DP is sitting in the grey. The only person with the authority to refund is on vacation. The moderators have no power of refund, and the only official support channel is the twitter account of the person who is out of town. It's not the best customer service situation but it's not the end of the world either. So we wait.
You agreed to this recurring subscription. To file a dispute, in my view, is fraud as you agreed to it.
I am glad then that your view is irrelevant to my customer service process. Filing a dispute will bring attention to it. In the dispute you can describe the details of your dispute and a PayPal arbiter will review the case and award refund or not. Most likely they will not, due to law being on the sellers side, but at this point the owner has the option to review the dispute and award his customer a refund in good will and understanding. To call me fraudulent for leveraging the dispute system for attention, a system that I would encourage my own customers to use when I am unavailable, shows a draconian attitude and an unfamiliarity with the game. Did you hear our moderator Shannon say "you need to deal with PayPal on the issue"? She did. She didn't say, "I'm sorry, you made the subscription and did not cancel in time so there is no hope of getting a refund goodbye.", which, if I am reading your attitude correctly, is what you would say to me if you handled my customer support request. What would you have me do?