Paypal's "Notification of payment received" email not being sent

Paypal automatically emails a "Notification of payment received" email whenever a customer makes a purchase, but lately I've not been receiving them. Has anyone experienced this? Have some of paypal's default email settings been changed?

 

Well i do get most of them but at times even i dont get emails from them but the payment is still there maybe its their busy mailing server

 

Yup,I used to..I think there is something wrong with your email

 

It's your mail server most likely. Paypal's email system works almost immediately every time.

 

All my other mail is coming in fine. Paypal's email receipts are sent immediately following a transaction, but I've not received anything yesterday. I checked paypal's policy changes, and there's no reference to alterations in their automatic email delivery preferences.

The express checkout API implementation hasn't changed. This is a mystery to me.

 

Do you have multiple emails configured at paypal? paypal send to only one email for a transaction which inititaed the payment. lets say you have abc@yahoo and abc@gmail both registered to your paypal. When client pay you at gmail you wont get the email at yahoo. although its all the same account. Hope this helps.

 

I only have one email account registered at paypal. paypal's live site status blog makes reference to some "Instant Payment Notifications(IPN)" errors that were fixed on Aug 20 at 12:50am, but I don't implement IPN, so that has nothing to do with me.

By the way, thanks everyone for chiming in with your suggestions.

 

It could be server problem.

 

I have been having the same problem since August 12, 2009. No "Notification of payment received" email. In the last 2 years, I've recieved over 2,000 emails from Paypal like this with no problem. All of a sudden they just stopped. I have yet to find out what the issue is. I use Dreamhost, I guess I should have a look there. Paypal swears it isnt them, but yet they will not verify that they are sending emails. Ugh.

 

I also faced this problem with my hotmail email.
But my premier paypal account which using gmail is fine to receive the payment email from paypal.
What email you using?

 

I primarily use an email hosted by Dreamhost (through my own domain): no paypal email received.

then i switched my primary paypal email to my residential isp: brighthouse networks: no paypal email received.

then i switched my primary paypal email to my gmail address: no paypal email received.

I'm convinced that paypal is not sending the message.

If I send money through the 'send money' option on Paypal, I get the notification "You've got money!" But if it's through the IPN, there is no message. Yes, the IPN is working ok, as the transactions are working fine... just no notification.

ps- i am using zencart 1.3.7.

 

I've been experiencing the exact same problem. I will be contacting paypal tomorrow about it and will post my results.

My last paypal payment notification was at 00:45 on the 20th. I get all other paypal emails except for the paypal checkout express notification ones.

I've checked my server logs and there is no sign of paypal even attempting to connect to the server to deliver the emails so i am 100% convinced this is either a change in their checkout express API or a technical bug in their systems.

If anyone else knows a solution to this please let me/us know.

 

I'll be darned. 2 transactions in the last hour and both of them generated the notification email from Paypal. Weird! So now its working again, I suppose... maybe... cross the fingers.

I did see on the Paypal developers community forum yesterday that the IPN has had a lot of problems this last week and also email notifications too. Ugh.

 

Once it happened to me too, I recieved email after 26 hours from paypal that I had recieved a payment, may be the mail server was too busy.

 

Yeah sometimes we get the odd late one but we've never had complete loss like this before.

Fortunately we don't use the emails for anything as we've integrated the IPN system but its just nice to be able to track sales using the emails, so I hope ours magically fixes itself soon as well

 

The problem still persists for me. this paypal developer forum post details what I'm experiencing. It seems to effect "Express Checkout" transactions.

I phoned Paypal and they said that others have contacted them and reported the same thing about notification emails no longer being delivered. They said their developers are working on it.

 

Did you find solution for this issue? I have the same problem with not receiving PayPal "notification of payment received" emails started from August 20. I'm using "Express Checkout" for my web shop payments. I have emailed PayPal twice about the issue and got only unusable canned responses.

 

No. The problem persists.

 

sometimes this happened, but maybe its because of your filter option, the best thing is you can add there email on your yahoo contacts or gmail contacts in order for you to receive there email automatically.