PayPal transaction cancelled ?

Discussion in 'PayPal' started by QubeSys Technologies, Oct 9, 2011.

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  1. #1
    We have an eCommerce site, where we use PayPal as our gateway.
    Last week, we saw two transactions, which were done and money also got added to the account, and they got the product delivered to their email.
    Then after few hours, I saw at PayPal, that it says, CANCELLED in red.

    Now, what does that mean ?

    They have already got the product and the money also got deducted from our PayPal account ?

    So, whats up with this ?

    Confused.
     
    QubeSys Technologies, Oct 9, 2011 IP
  2. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #2
    It's an echeck payment ??

    DON.
     
    deluxdon, Oct 9, 2011 IP
  3. QubeSys Technologies

    QubeSys Technologies Active Member

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    #3
    No.. Normal paypal payment.

    Thats what, Im surprised. How can someone cancel it ?
     
    QubeSys Technologies, Oct 9, 2011 IP
  4. Dhaval1983

    Dhaval1983 Peon

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    #4
    It seems that they have canceled the payment for sure,
     
    Dhaval1983, Oct 10, 2011 IP
  5. QubeSys Technologies

    QubeSys Technologies Active Member

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    #5
    How would someone cancel the payment directly ?

    Does that mean, we can have 100 sales a day and all the 100 users can cancel the payment after getting the document ?
     
    QubeSys Technologies, Oct 10, 2011 IP
  6. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #6
    I think better you call them (paypal) and sort out your issue that way quickly.

    DON.
     
    deluxdon, Oct 10, 2011 IP
  7. nitinleew

    nitinleew Well-Known Member

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    #7
    Contact the buyer & paypal asap
    good luck
     
    nitinleew, Oct 10, 2011 IP
  8. Dhaval1983

    Dhaval1983 Peon

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    #8
    As far as I am concerned this payment must have been made via echeck that comes directly from the bank account attached with PayPal. So there is a possibility that they canceled this payment.
     
    Dhaval1983, Oct 11, 2011 IP
  9. nihangshah

    nihangshah Prominent Member

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    #9
    What was the transaction amount? If it was $500 or more, then PayPal India must have reversed and sent it back to sender.
     
    nihangshah, Oct 11, 2011 IP
  10. pupul

    pupul Prominent Member

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    #10
    Contact PayPal. If needed show product delivery proof.
     
    pupul, Oct 11, 2011 IP
  11. supersenwins

    supersenwins Well-Known Member

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    #11
    Yes, that is the right qn. Is the payment > 500?
     
    supersenwins, Oct 11, 2011 IP